Assistant General Manager

Peachtree Group; Troy (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee assistance program

Job summary

Peachtree Group is seeking an Assistant General Manager to oversee front desk, housekeeping and engineering operations. You will ensure quality service and a clean, safe environment for guests while managing expenses and maximizing service levels.

You will also support front-of-house operations as needed. The role requires effective leadership, staff scheduling, guest issue resolution, and strong operational oversight.

Qualifications

• Experience managing front desk, housekeeping and engineering in hospitality.
• Strong leadership and people management skills.
• Ability to analyze operations metrics and improve service levels.

Responsibilities

• Respond to guest requests, complaints and incidents promptly and courteously.
• Maximize room revenue and occupancy through daily status reviews and variance analysis.
• Prepare schedules aligned with forecast, payroll budgets and productivity needs.
• Interview and recruit team members as needed.
• Operate front office systems, generate reports and perform basic programming tasks.
• Promote safety through the accident prevention program and department meetings.
• Investigate and follow up on employee and guest incidents.

Skills

Guest service

Scheduling

Team recruitment

Front desk systems

Operations management

Safety program

Tools

Property Management System (PMS)

Job description

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.