Hotel Account Manager

1 Hotels Group; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

1 Hotels Group is seeking a proactive customer success professional who can identify customer needs, communicate clearly with clients and internal teams, and foster success with our product.

You will work cross-functionally, build and maintain customer relationships, visit customers to spot growth opportunities within our platform, and manage reporting on the health of customer accounts.

Qualifications

• Experience in client-facing roles.
• Ability to communicate with stakeholders across teams.
• Track record of building customer relationships.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Skills

Client facing

Cross-functional communication

Relationship building

Account health reporting

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Articulate and well accustomed to a client facing role