Dispatcher

Distributor Operations, Inc.; Dayton (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Interstate Batteries in Dayton, OH seeks a customer-focused dispatcher to handle calls, dispatch hot-shot requests, and support warehouse duties. The role includes coordinating drivers, serving walk-in customers, and managing invoicing while ensuring timely, high-quality service to dealers.

Qualified candidates will have basic computer skills, strong communication, and familiarity with the local area; experience in dispatch is a plus.

Qualifications

• Basic computer skills and ability to utilize the internet.
• Strong communication and customer service skills.
• Good knowledge of the geographical area.
• Ability to multitask in a fast-paced environment.
• Experience in telephone and dispatch operations is a plus.

Responsibilities

• Handle all incoming phone calls in a professional manner and dispatch hot-shot requests promptly.
• Manage hot-shot drivers to deliver efficient service.
• Wait on and assist walk-in customers with courteous service and battery needs.
• Handle and balance invoices generated.
• Follow-up with largest customers weekly to ensure satisfaction and battery supply.

Skills

Computer skills

Geographical knowledge

Customer service

Communication skills

multitasking

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

Handle all incoming phone calls and dispatch hot-shot request in a timely and orderly fashion in order to best meet the needs of our dealers in most efficient manner possible. Assist the warehouse team in between customers and phone calls.

Job Components:

• Handle All incoming phone calls in a professional manner and dispatch hot-shot request in the most timely and orderly fashion. 25%
• Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible. 25%
• Wait on and handle all walk-in customers by providing each and every customer with courteous service and information to satisfy their battery need(s). 25%
• Handle and balance invoices generated. 15%
• Follow-up with largest customers weekly to ensure customer satisfaction and battery supply is adequate. 10%
• Warehouse duties include stocking shelves, labelling batteries, charging / testing batteries, and cleaning.

Qualifications:

• Basic computer skills and ability to utilize the internet
• Good knowledge of the geographical area
• Strong communication skills and customer service skills.
• Ability to multi-task
• Previous experience in telephone and dispatch operations is a plus.

Scope Data:

• Strong interaction with office personnel, Team Leader, General Manager and dealer personnel.

Work Environment:

• Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
• Specific vision abilities include close vision, depth perception and ability to adjust focus.
• Ability to lift and/or move 50+ lbs.
• May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.