Host/Cashier - HRC San Francisco

Seminole Hard Rock Hotel & Casino; San Francisco (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Hard Rock International in San Francisco is seeking a Host to create a welcoming first impression for guests at the front door. You will greet, seat, and page guests, while delivering a memorable experience and helping teammates run a smooth operation.

The role emphasizes being tour guide, communicator, entertainer, and keeping a clean, organized waiting area; you must stay calm under pressure, stay friendly, and follow safety and sanitation standards. Pay ranges $19-$25 hourly.

Qualifications

• High School diploma or GED required.
• Ability to remain calm in a hectic, fast-paced environment.
• Strong organizational skills with attention to detail.
• Positive, outwardly friendly attitude toward guests and coworkers.

Responsibilities

• Greet guests at the front door and initiate a positive guest experience.
• Seat and page guests, providing directions to areas and restrooms.
• Answer questions accurately and politely; maintain a clean waiting area.
• Assist servers, bussers, and managers; support opening/closing duties.
• Provide security for coworkers, guests and celebrities as needed.
• Create memorable experiences and entertain guests to build customer satisfaction.

Skills

calm under pressure

high organization

attention to detail

friendly attitude

Education

High School diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob Description:Responsibilities:The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).Opening doors, where applicableWelcoming and thanking guestsAnswering questions - accurately and politelyMaintaining a clean and organized waiting areaAnswering the phoneDirecting guests to areas & restroomsProviding security for co-workers, guests and celebritiesAssisting servers, bussers and managersPerforming opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.Assuring the complete satisfaction of each and every guestCreating memorable experiencesEntertaining guests to create “Raving fans”This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.Qualifications:EXPERIENCE, EDUCATION, AND CERTIFICATIONSHigh School diploma or GEDSKILLSRemaining calm in a hectic, fast-pacedDemonstrating a high level of organization, attention-to-detail and a sense-of-urgency.Displaying a positive and outwardly friendly attitude toward guests and co-workers.PHYSICAL DEMANDSAbility to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of timeAbility to sit for extended periods of timeAbility to make repeating movements of the arms, hands, and wristsAbility to express or exchange ideas verbally and perceive sound by earManual dexterity, hand-eye coordination, and ability to work with hand above shoulders.Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 poundsAbility to turn or twist body parts in a circular motionAbility to tolerate exposure to heat, cold, chemicals, and loud/noisy environmentAbility to travel via auto or airplane for long periods of timeADDITIONAL REQUIREMENTSMaintaining a well-groomed appearance (“having a plan”).Following all uniform guidelinesPracticing all general safety & sanitation standardsRecycling products, where possibleMaintaining HRC’s 5 core Values and Mission StatementThis Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job descriptionPay Range:$19 - $25/Hourly