Cafe Retail Sales Associate - HRC San Francisco

Hard Rock Cafe; San Francisco (CA); On-site; USD 26,174 - 34,440; Full time

Job summary

Hard Rock Cafe in San Francisco is seeking a motivated Retail Sales Associate to guide guests through the shopping experience and share passion for our iconic merchandise, music memorabilia, and guest experience.

You will greet guests, answer questions, process POS transactions, maintain stock and displays, and use product knowledge to upsell. A friendly, calm demeanor and teamwork are essential to creating memorable guest experiences.

Qualifications

• Ability to stay calm in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Positive, friendly attitude toward guests.

Responsibilities

• Greet guests and guide them through the shopping experience.
• Answer questions accurately and politely.
• Handle phone inquiries and sales transactions using a POS system.
• Manage cash and various payment methods.
• Maintain a clean, organized store and display products per standards.
• Demonstrate product knowledge and upsell relevant items.
• Engage guests to identify needs and inform them of features & benefits.
• Open/close shifts and perform routine housekeeping duties.
• Assure guest satisfaction and create memorable experiences.
• Entertain guests to create "Raving Fans".

Skills

Composure under pressure

Organizational skills

Customer friendly attitude

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Job Description

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician at heart.

Responsibilities

• Greeting guests.
• Answering questions accurately and politely.
• Answering the phone.
• Making proficient sales transactions using a point‑of‑sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs by actively engaging them in 1‑on‑1 conversations and informing guests of product features & benefits.
• Suggestive selling using proven techniques (related items, higher‑quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels through retail pulls & inventories.
• Displaying retail product through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans".

Qualifications

• Remaining calm in a hectic, fast‑paced atmosphere.
• Demonstrating a high level of organization, attention‑to‑detail and a sense of urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand‑eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Additional Requirements

• Maintaining a well‑groomed appearance.
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRC’s 5 core values and mission statement.

Pay Range

$19 – $25 per hour.