Host/Cashier - HRC San Francisco

Hard Rock Cafe; San Francisco (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe in San Francisco is seeking a friendly cafe host to welcome guests, manage seating, and maintain a clean waiting area. You will answer questions, handle phone inquiries, and guide guests to restrooms and service areas to ensure smooth flow during busy periods.

Responsibilities include supporting servers and managers, performing opening and closing duties, and creating memorable experiences that leave guests raving about their visit.

Qualifications

• High School diploma or GED is required.
• Ability to stay calm in a fast-paced cafe setting.
• Strong attention to detail and guest service orientation.

Responsibilities

• Greet guests warmly and assist with seating as needed.
• Answer questions accurately and politely to guests.
• Maintain a clean, organized waiting area and common spaces.
• Answer phone and direct guests to restrooms and areas.
• Support servers, bussers and managers to ensure guest satisfaction.
• Perform opening/closing tasks and maintain cleanliness.
• Ensure guests have a memorable experience and leave satisfied.

Skills

Calm under pressure

Organized

Guest-focused attitude

Education

High School diploma or GED

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Responsibilities

Job Description:

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create "Raving fans"

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School diploma or GED

Skills

• Remaining calm in a hectic, fast-paced
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests and co-workers.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by earManual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
• Ability to travel via auto or airplane for long periods of time

Additional Requirements

• Maintaining a well-groomed appearance ("having a plan").
• Following all uniform guidelines
• Practicing all general safety & sanitation standards
• Recycling products, where possible
• Maintaining HRC's 5 core Values and Mission Statement
• This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description

Pay Range

$19 - $25/Hourly