Cafe Retail Sales Associate - HRC Washington D.C.

Hard Rock Cafe; Washington (District of Columbia); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe in Washington, DC is seeking energetic team members to greet guests, answer questions, and process sales with a POS system. You will handle cash, maintain accurate cash drawers, and ensure a clean, organized store with proper stock levels.

The role emphasizes delivering memorable guest experiences through product knowledge and engaging conversations that showcase features and benefits to guests, aiming for high guest satisfaction and repeat visits.

Qualifications

• Experience in retail or guest services preferred.
• Strong communication and interpersonal skills required.
• Ability to sell using suggestive selling techniques.

Responsibilities

• Greet guests and answer questions politely.
• Answer the phone and assist guests with inquiries.
• Process sales transactions using a point-of-sale system.
• Handle cash and other forms of payment; maintain cash drawer balances.
• Keep the store clean, organized and well-stocked.
• Engage guests to understand needs and communicate product features and benefits.
• Demonstrate product knowledge and create memorable guest experiences.

Skills

Customer service

Communication

Sales

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls & inventories.
• Displaying Retail product – through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans”.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.