Host

Moku Kitchen; Honolulu (HI); On-site; USD 21,000 - 26,000; Full time

Job summary

Moku Kitchen in Honolulu is seeking a friendly host to assist guests with reservations, seat guests, and answer questions about hours and menu.

You will manage OpenTable wait times, coordinate with servers, and ensure a clean, welcoming dining room. Reliable attendance and teamwork are essential.

Qualifications

• Customer oriented and attentive to guest needs.
• Ability to work under pressure in a fast-paced environment.
• Identify and correct safety conditions and operate equipment safely.
• Active listening to understand guests and coworkers.
• Effective communication with guests, coworkers, and management.
• Take directions from supervisors and ticketing system.
• Team player who can rotate seating and assist coworkers.
• Must be reliable and punctual.

Responsibilities

• Assist guests with reservations and seating according to party size and availability.
• Answer questions about hours, menu items, and other guest requests.
• Seat guests at assigned tables and provide menus, utensils, and high chairs.
• Answer incoming calls promptly and professionally.
• Manage Open Table wait sheet and pager system during shifts.
• Support servers by rotating seating and tracking table availability.
• Maintain restroom cleanliness and restock supplies.
• Report to work on time and follow attendance policies.

Skills

Customer oriented

Active listening

Communication

Multi-tasking

Teamwork

Punctuality

Physical stamina

Safety awareness

Problem solving

Job description

Assist guests in making reservations as they call or arrive at the restaurant utilizing Open Table reservation system.

Assist servers in making table assignments for guests based on reservation size, time, and restaurant availability according to Open Table.
Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.
Seat guests correctly at assigned able and provide them with necessary supplies such as menus, silverware, high chairs, etc.

Answer incoming telephone calls within 3 rings in a friendly and professional manner.
Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting coworkers.
Effectively organize and utilize Open Table's reservation wait sheet.
Operate the electronic pager system according to the wait sheet and table availability.
Learn each server's name and corresponding section each shift and effectively rotate seating based on table availability.
Ability to utilize restaurant systems to predict and accurately quote wait times to guests.
Perform restroom checks to ensure they are clean and adequately stocked.
Collect and clean each menu as well as clean and restock the greeter work stations.
Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance.

Requirements

• Customer Oriented - Ability to take care of the guests' needs while following HCR procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations and in a fast paced environment.
• Safety - Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Follow all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively attend to, convey, and understand the comments and questions of others.
• Response to Direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly - Ability to exhibit a cheerful demeanor towards others.
• Neat and Well Groomed.
• Must be able to do the following constantly: stand, walk, and lift/carry 11-20 lbs.
• Must be able to do the following frequently: use hands/fingers, reach outward, climb (stairs), bend, and push/pull 10-25 lbs.
• Must be able to do the following occasionally: reach above shoulder, squat or kneel, lift/carry 21-20 lbs, and push/pull 26-40 lbs.