Host

Monkeypod Kitchen; Lahaina (HI); On-site; USD 22,000 - 30,000; Full time

Job summary

Wet Willie's in Lahaina, HI is seeking a customer-oriented front-of-house host to assist guests with reservations, seating, and inquiries. You will manage Open Table reservations, coordinate table assignments by party size and time, and respond to questions about hours and menu items.

The role also involves answering phones, restocking supplies, and ensuring a clean, welcoming environment. Candidates should be able to multitask in a fast-paced setting, maintain a friendly demeanor, and work well

Qualifications

• Customer-oriented guest service and hospitality mindset.
• Ability to perform tasks in a fast-paced environment.
• Attention to safety policies and proper handling of equipment.

Responsibilities

• Assist guests with reservations via Open Table and at arrival.
• Seat guests and manage table assignments based on size and availability.
• Answer questions about hours, menu, and services.
• Maintain cleanliness and restock supplies at greeter and menus.
• Answer incoming calls promptly and assist coworkers as needed.
• Organize and operate reservation wait sheet and pagers.
• Learn servers and sections to rotate seating efficiently.
• Predict and quote wait times accurately to guests.
• Conduct restroom checks and ensure cleanliness.

Skills

Customer orientated

Under pressure

Safety awareness

Active listening

Clear communication

Teamwork

Friendly demeanor

Neat grooming

Job description

Assist guests in making reservations as they call or arrive at the restaurant utilizing Open Table reservation system.

Assist servers in making table assignments for guests based on reservation size, time, and restaurant availability according to Open Table.

Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.

Seat guests correctly at assigned able and provide them with necessary supplies such as menus, silverware, high chairs, etc.

Answer incoming telephone calls within 3 rings in a friendly and professional manner.

Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting coworkers.

Effectively organize and utilize Open Table's reservation wait sheet.

Operate the electronic pager system according to the wait sheet and table availability.

Learn each server's name and corresponding section each shift and effectively rotate seating based on table availability.

Ability to utilize restaurant systems to predict and accurately quote wait times to guests.

Perform restroom checks to ensure they are clean and adequately stocked.

Collect and clean each menu as well as clean and restock the greeter work stations.

Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance.

Requirements

• Customer Oriented - Ability to take care of the guests' needs while following HCR procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations and in a fast paced environment.
• Safety - Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Follow all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively attend to, convey, and understand the comments and questions of others.
• Response to Direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly - Ability to exhibit a cheerful demeanor towards others.
• Neat and Well Groomed.
• Must be able to do the following constantly: stand, walk, and lift/carry 11-20 lbs.
• Must be able to do the following frequently: use hands/fingers, reach outward, climb (stairs), bend, and push/pull 10-25 lbs.
• Must be able to do the following occasionally: reach above shoulder, squat or kneel, lift/carry 21-20 lbs, and push/pull 26-40 lbs.