Host

The Original Pancake House DFW; Fishers (IN); On-site; USD 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Training & development

Job summary

The Original Pancake House is seeking a friendly Host in Fishers, IN to welcome guests, manage reservations, and guide seating to ensure a smooth dining flow.

You will collaborate with servers and kitchen staff to accommodate dietary needs, communicate guest preferences, and maintain a clean, welcoming front of house.

This role offers an opportunity to excel in customer service, earn tips with the team, and contribute to a memorable dining experience for every guest.

Qualifications

• Experience in customer service or hospitality, with ability to engage guests.
• Excellent verbal and written communication with guests and teammates.
• Strong attention to detail to ensure guest comfort and cleanliness.
• Flexible to work varying shifts, including evenings, weekends, and holidays.
• Able to work well in a team and support colleagues.

Responsibilities

• Guest Reception: Warmly greet guests and manage seating for smooth service.
• Guest Service: Address dietary needs and seating preferences.
• Communication: Act as liaison between guests and staff for clear service.
• Operational Efficiency: Maintain front-of-house materials and area cleanliness.
• Service Assistant: Assist with refilling beverages, bussing, and setting tables.

Skills

Customer Service Experience

Communication Skills

Attention to Detail

Adaptability

Team Collaboration

Job description

Benefits

• Dental insurance


• Employee discounts


• Flexible schedule


• Health insurance


• Training & development

Join our team at The Original Pancake House!

We are seeking a welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure.

Hosts at OPH earn tips as part of our service team.

Key Responsibilities

• Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.


• Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.


• Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.


• Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.


• Service Assistant: Hosts will assist in anything service related. Refilling coffee and water, bussing and clearing tables, cleaning and setting tables and more.

Qualifications

• Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.


• Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.


• Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.


• Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.


• Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.