Host

The Original Pancake House DFW; Indianapolis (IN); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Tips

Job summary

The Original Pancake House in Indianapolis is seeking a friendly Host to greet guests, manage reservations, and oversee seating to ensure a smooth flow of service from arrival to departure. This front‑of‑house role emphasizes guest care, clear communication with staff, and maintaining a clean reception area.

You will assist with coffee refills, bussing, and setting tables while delivering a warm, welcoming experience.

Qualifications

• Experience in customer service or hospitality.
• Excellent verbal and written communication skills.
• Attention to detail in guest experience and cleanliness.
• Flexible shifts including evenings, weekends, and holidays.
• Able to work well in a team.

Responsibilities

• Greet guests and manage reservations to ensure seating flow.
• Address dietary requests and seating preferences to improve guest satisfaction.
• Serve as liaison between guests and staff with clear communication.
• Maintain cleanliness and organization of the front‑of‑house area.
• Assist with coffee refills, bussing, and setting tables as needed.

Skills

Customer Service

Communication Skills

Attention to Detail

Adaptability

Team Collaboration

Job description

Join our team at The Original Pancake House!

We are seeking a welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure.

Hosts at OPH earn tips as part of our service team.

Key Responsibilities:

• Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.
• Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.
• Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.
• Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.
• Service Assistant: Hosts will assist in anything service related. Refilling coffee and water, bussing and clearing tables, cleaning and setting tables and more.

Qualifications:

• Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.
• Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.
• Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.
• Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.
• Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.