Host

Drift Coffee & Kitchen; Carolina Beach (NC); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Flexible schedule

Wellness resources

Job summary

Drift Coffee & Kitchen in North Carolina is seeking a friendly Host to welcome guests, manage reservations, and oversee seating to ensure a smooth flow of service from arrival to departure.

This frontline role requires excellent communication, attention to detail, and strong teamwork, with availability for evenings, weekends, and holidays. You will coordinate with the team to deliver a warm, memorable guest experience while maintaining cleanliness and safety in the front-of-house.

Qualifications

• Customer service experience in hospitality or similar role.
• Excellent verbal and written communication with guests and staff.
• Keen attention to detail in guest experience and cleanliness.
• Flexibility to work varied shifts including evenings and weekends.
• Ability to collaborate effectively with team members.

Responsibilities

• Guest Reception: Warmly greet guests, manage reservations, and oversee seating flow.
• Guest Service: Accommodate dietary needs and seating preferences to boost satisfaction.
• Communication: Liaise between guests and staff for smooth service and issue resolution.
• Operational Efficiency: Maintain reception area cleanliness and up-to-date front-of-house materials.
• Safety Compliance: Ensure compliance with safety standards and sanitation regulations.

Skills

Customer service

Communication

Attention to detail

Adaptability

Team collaboration

Job description

Benefits

• 401(k) matching


• Employee discounts


• Flexible schedule


• Wellness resources

Position Overview

We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure.

Key Responsibilities

• Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.


• Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.


• Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.


• Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.


• Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.

Qualifications

• Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.


• Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.


• Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.


• Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.


• Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.