Hospitality Valet & Guest Services Associate

Towne; Lexington (KY); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

401k retirement savings plan

Accident insurance

Critical illness insurance

Telemedicine benefits

Job summary

Towne Park is seeking a Guest Service Associate to deliver exceptional hospitality and assist guests with parking, luggage, and related services. You will greet guests, manage vehicle flow, and help with directions and inquiries in a fast-paced environment.

This role emphasizes friendliness, safety, and accuracy in handling keys, tickets, and payments, with the potential for tips and benefits as described in the posting.

Qualifications

• Education: High school diploma or GED.
• Must hold a valid driver’s license for the applying state or nearby.
• One month related experience and/or training; or equivalent education/experience.
• Knowledge: Principles for providing customer and personal services.
• Skills: Read/write English; basic math and time-keeping; ability to convey information clearly.
• Ability to operate a manual transmission is desirable.

Responsibilities

• Provide exceptional hospitality services to guests in a friendly and efficient manner.
• Park and retrieve guest vehicles safely; assist with luggage during arrival and departure.
• Maintain professional demeanor and greet guests by last name when possible.
• Explain parking rates and procedures; manage tickets, keys and claim checks.
• Support guest inquiries about directions, taxis, reservations, and local attractions.

Skills

Customer service

Communication

English proficiency

Time management

Cash handling

Attention to detail

Education

High school diploma or GED

Job description

Towne Park is seeking a Guest Service Associate to deliver exceptional hospitality and assist guests with parking, luggage, and related services. You will greet guests, manage vehicle flow, and help with directions and inquiries in a fast-paced environment.

This role emphasizes friendliness, safety, and accuracy in handling keys, tickets, and payments, with the potential for tips and benefits as described in the posting.