Hospitality Transformation & Change Consultant
Capgemini
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Capgemini in Miami is seeking a hands-on Strategy & Transformation Consultant specializing in Prosci OCM to support hospitality clients. The role blends organizational change management with business analysis, stakeholder engagement, and process improvement.
You will map current-state and future-state processes, develop adoption dashboards, and prepare client-ready deliverables. Collaboration with executives and cross-functional teams is essential to drive adoption and measurable business
Qualifications
- 2-5 years in OCM, business readiness or related transformation roles.
- Hospitality or service industries experience is a plus.
- Strong stakeholder management and documentation skills.
- Experience gathering requirements and delivering client-ready deliverables.
- Familiarity with Prosci/ADKAR or Kotter methods; certification preferred.
Responsibilities
- Lead change management and business analysis activities for client engagements.
- Facilitate workshops and stakeholder sessions to gather requirements.
- Develop communications, training materials, and governance artifacts.
- Create process maps, RACI matrices, and executive reports.
Skills
Education
Tools
Job description
Capgemini in Miami is seeking a hands-on Strategy & Transformation Consultant specializing in Prosci OCM to support hospitality clients. The role blends organizational change management with business analysis, stakeholder engagement, and process improvement.
You will map current-state and future-state processes, develop adoption dashboards, and prepare client-ready deliverables. Collaboration with executives and cross-functional teams is essential to drive adoption and measurable business
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
