Executive Director, Organizational Change & Transformation

Capgemini Invent; New York (NY); On-site; USD 170,000 - 319,000; Full time

Benefits offered by this job

Paid time off – Vacation & Holidays

Health, dental & vision coverage

Retirement plans (401k)

Life and disability insurance

Employee assistance programs

Job summary

Capgemini Invent in New York seeks a senior Change Management leader to sell and deliver large-scale OCM transformation programs across industries. You will define integrated change strategies, oversee stakeholder engagement, and drive adoption metrics while leading diverse teams across geographies.

Strong executive coaching and advisory skills are essential. Experience with Global Contact Center transformations, ServiceNow and SuccessFactors is highly valued, as is collaboration with senior

Qualifications

• 15+ years of experience in change management, transformation leadership, or organizational design.
• Proven success leading OCM projects across outsourcing, managed services, divestitures, mergers and acquisitions, and Agile POD Delivery.
• Experience leading multi-country OCM programs including Global Contact Center and operating model support.
• Knowledge of ServiceNow, SuccessFactors, ITSM processes, etc.
• Experience guiding organization strategy and initiatives.
• Strong strategic thinking, client advisory, and leadership capabilities.
• Deep knowledge of change and transformation frameworks and methodologies.
• Experience with senior executives and C-level stakeholders.
• Team player with collaborative leadership and talent development focus.

Responsibilities

• Sell and deliver large-scale, complex OCM programs across industries and geographies.
• Define and implement integrated change management strategies aligned with business goals.
• Oversee stakeholder engagement, change readiness activities, and adoption measurement.
• Design and lead leadership engagement initiatives, including executive alignment and communication.
• Coach and develop high-performing teams across geographies.
• Serve as trusted advisor to senior leadership and executives.
• Contribute to capability development, thought leadership, and business development.

Skills

Change management

Transformation leadership

Organizational design

Multi-country programs

ServiceNow

SuccessFactors

ITSM

Executive alignment

Leadership

Strategic thinking

Client advisory

Collaboration

Tools

ServiceNow

SuccessFactors

ITSM

Job description

Capgemini Invent in New York seeks a senior Change Management leader to sell and deliver large-scale OCM transformation programs across industries. You will define integrated change strategies, oversee stakeholder engagement, and drive adoption metrics while leading diverse teams across geographies.

Strong executive coaching and advisory skills are essential. Experience with Global Contact Center transformations, ServiceNow and SuccessFactors is highly valued, as is collaboration with senior