Hospitality Training Manager: Elevate Guest Experience

Hyatt Hotels Corporation; Carmel-by-the-Sea (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

Holiday pay

401(k)

Professional development

Employee discounts

Job summary

Hyatt Hotels Corporation is seeking a Training & Development professional to design and deliver onboarding and ongoing training across Front Office and Food & Beverage teams. You will create materials, SOPs, and learning resources while monitoring progress and providing coaching to ensure service excellence.

Responsibilities include training on guest service standards, reservations, check-in/check-out, and problem-resolution, with a focus on operations and regulatory compliance.

Qualifications

• Minimum of 3 years hospitality training experience
• Strong knowledge of hospitality operations, guest service standards
• Excellent presentation, communication, and interpersonal skills
• Ability to facilitate training for employees at various experience levels
• Strong organizational and time-management skills
• Proficiency with Microsoft Office Suite and learning management systems or training platforms
• Preferred: Training/Leadership roles or related certifications
• Bilingual abilities are a plus

Responsibilities

• Design, coordinate, and facilitate onboarding and orientation programs for new hires.
• Develop and deliver training programs for Front Office and Food & Beverage employees.
• Create training materials, SOPs, and learning resources.
• Conduct regular refresher training to maintain service excellence and consistency.
• Monitor employee progress and provide coaching, mentoring, and performance support.
• Evaluate training effectiveness through assessments and metrics.
• Train employees on service standards, food safety, sanitation, guest engagement, and product knowledge.
• Support managers with departmental training plans and cross-training initiatives.
• Promote consistency in service delivery and guest satisfaction standards.
• Train team members on guest service standards, reservations systems, check-in/check-out procedures, and problem-resolution techniques.
• Coach employees on communication skills and hospitality best practices.
• Ensure understanding of company policies, procedures, and operational expectations.
• Partner with department leaders to identify training needs and skill gaps.
• Maintain accurate training records and ensure certifications are completed.
• Support compliance with policies, safety standards, and regulatory requirements.
• Assist in leadership programs and career development pathways.
• Foster a culture of continuous learning and engagement.

Skills

Leadership & coaching

Hospitality & guest service

Employee engagement

Training delivery & facilitation

Communication & presentation

Organization & planning

Change management

Relationship building

Tools

Microsoft Office Suite

Learning management systems

Job description

Hyatt Hotels Corporation is seeking a Training & Development professional to design and deliver onboarding and ongoing training across Front Office and Food & Beverage teams. You will create materials, SOPs, and learning resources while monitoring progress and providing coaching to ensure service excellence.

Responsibilities include training on guest service standards, reservations, check-in/check-out, and problem-resolution, with a focus on operations and regulatory compliance.