Training Manager- FT

Hyatt Hotels Corporation; Carmel-by-the-Sea (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

Holiday pay

401(k)

Professional development

Employee discounts

Job summary

Hyatt Hotels Corporation is seeking a Training & Development professional to design and deliver onboarding and ongoing training across Front Office and Food & Beverage teams. You will create materials, SOPs, and learning resources while monitoring progress and providing coaching to ensure service excellence.

Responsibilities include training on guest service standards, reservations, check-in/check-out, and problem-resolution, with a focus on operations and regulatory compliance.

Qualifications

• Minimum of 3 years hospitality training experience
• Strong knowledge of hospitality operations, guest service standards
• Excellent presentation, communication, and interpersonal skills
• Ability to facilitate training for employees at various experience levels
• Strong organizational and time-management skills
• Proficiency with Microsoft Office Suite and learning management systems or training platforms
• Preferred: Training/Leadership roles or related certifications
• Bilingual abilities are a plus

Responsibilities

• Design, coordinate, and facilitate onboarding and orientation programs for new hires.
• Develop and deliver training programs for Front Office and Food & Beverage employees.
• Create training materials, SOPs, and learning resources.
• Conduct regular refresher training to maintain service excellence and consistency.
• Monitor employee progress and provide coaching, mentoring, and performance support.
• Evaluate training effectiveness through assessments and metrics.
• Train employees on service standards, food safety, sanitation, guest engagement, and product knowledge.
• Support managers with departmental training plans and cross-training initiatives.
• Promote consistency in service delivery and guest satisfaction standards.
• Train team members on guest service standards, reservations systems, check-in/check-out procedures, and problem-resolution techniques.
• Coach employees on communication skills and hospitality best practices.
• Ensure understanding of company policies, procedures, and operational expectations.
• Partner with department leaders to identify training needs and skill gaps.
• Maintain accurate training records and ensure certifications are completed.
• Support compliance with policies, safety standards, and regulatory requirements.
• Assist in leadership programs and career development pathways.
• Foster a culture of continuous learning and engagement.

Skills

Leadership & coaching

Hospitality & guest service

Employee engagement

Training delivery & facilitation

Communication & presentation

Organization & planning

Change management

Relationship building

Tools

Microsoft Office Suite

Learning management systems

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Training & Development

• Design, coordinate, and facilitate onboarding and orientation programs for new hires.
• Develop and deliver training programs for Front Office and Food & Beverage employees.
• Create training materials, job aids, standard operating procedures (SOPs), and learning resources.
• Conduct regular refresher training sessions to maintain service excellence and operational consistency.
• Monitor employee progress and provide coaching, mentoring, and performance support.
• Evaluate training effectiveness through assessments, observations, and performance metrics.

Food & Beverage Training

• Train employees on service standards, food safety, sanitation practices, guest engagement, and product knowledge.
• Ensure compliance with applicable food handling and alcohol service regulations.
• Support managers with departmental training plans and cross-training initiatives.
• Promote consistency in service delivery and guest satisfaction standards.

Front Office Training

• Train team members on guest service standards, reservations systems, check-in/check-out procedures, and problem-resolution techniques.
• Coach employees on communication skills, guest recovery, and hospitality best practices.
• Ensure proper understanding of company policies, procedures, and operational expectations.

Leadership & Compliance

• Partner with department leaders to identify training needs and skill gaps.
• Maintain accurate training records and ensure completion of required certifications.
• Support compliance with company policies, safety standards, and regulatory requirements.
• Assist in developing leadership programs and career development pathways.
• Foster a culture of continuous learning, engagement, and professional growth.

Qualifications

Required

• Minimum of 3 years of hospitality training experience, or a combination of training, supervisory, and operational leadership experience within Food & Beverage and/or Front Office departments.
• Strong knowledge of hospitality operations, guest service standards, and employee development practices.
• Excellent presentation, communication, and interpersonal skills.
• Ability to facilitate training for employees at various experience levels.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office Suite and learning management systems or training platforms.

Preferred

• Previous experience as a Training Manager, Learning & Development Manager, Operations Manager, Front Office Manager, or Food & Beverage Manager.
• Experience within hotels, resorts, casinos, clubs, or other hospitality environments.
• Certified Trainer, Hospitality Trainer, or related professional certifications.
• Bilingual abilities are a plus.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to conduct training sessions in operational environments.
• Ability to occasionally lift and carry up to 25 pounds.

Schedule Requirements

• Must be available to work a flexible schedule based on business needs.
• Availability to work weekends, holidays, and occasional evenings is required.
• Must be able to support training needs across multiple shifts and departments.

Key Competencies

• Leadership and coaching
• Hospitality and guest service excellence
• Employee engagement
• Training delivery and facilitation
• Communication and presentation skills
• Organization and planning
• Change management
• Relationship building

Benefits

• Competitive salary (Range of $75k to $80k)
• Health, dental, and vision benefits
• Paid time off and holiday pay
• 401(k) retirement plan
• Professional development opportunities
• Employee discounts and recognition programs

We are an Equal Opportunity Employer committed to creating an inclusive workplace where all employees can learn, grow, and succeed.