Rooms Division Training Lead for Service Excellence

Hyatt; Idaho; Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Hyatt is seeking a Rooms Trainer to develop, implement, and monitor training and quality initiatives across the Rooms Division. You will ensure teams deliver exceptional guest experiences in line with brand standards, while building employee competency and operational excellence through structured training, coaching, and performance monitoring.

The role emphasizes service quality, audits, and continuous improvement to elevate guest satisfaction across Front Office, Housekeeping, Concierge, and

Qualifications

• Indonesian nationality and a degree in Hospitality or Business Management.
• Previous experience with an international luxury hotel brand is highly preferred.
• Excellent English communication and writing skills are essential.
• Additional language proficiency will be considered an advantage.
• Strong leadership and people management and development skills.

Responsabilités

• Develop and implement training programs for all Rooms Division employees.
• Conduct onboarding and orientation programs for newly hired employees.
• Deliver training on service standards, guest engagement, complaint handling, product knowledge, and departmental procedures.
• Conduct regular refresher training and skill enhancement sessions.
• Assess employee competencies and identify training needs through observations and evaluations.
• Maintain training records, certification status, and development plans.
• Monitor service delivery standards and conduct quality audits and inspections.
• Provide coaching and feedback to improve service consistency and operational effectiveness.
• Analyze guest feedback and surveys to identify improvement opportunities and drive quality initiatives.

Connaissances

Leadership

Guest service

Coaching

Training delivery

Quality monitoring

Formation

Bachelor's degree in Hospitality or Business Management

Description du poste

Hyatt is seeking a Rooms Trainer to develop, implement, and monitor training and quality initiatives across the Rooms Division. You will ensure teams deliver exceptional guest experiences in line with brand standards, while building employee competency and operational excellence through structured training, coaching, and performance monitoring.

The role emphasizes service quality, audits, and continuous improvement to elevate guest satisfaction across Front Office, Housekeeping, Concierge, and