Hospitality Training Lead: Elevate Guest Experience & Team Growth

The Unbound Collection by Hyatt; Carmel-by-the-Sea (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision benefits

Paid time off and holiday pay

401(k) retirement plan

Professional development opportunities

Employee discounts and recognition

Flexible scheduling

Job summary

Hyatt is seeking a Training Manager at Carmel Valley Ranch to design, implement, and oversee training programs for Food & Beverage and Front Office teams. You will equip staff with the knowledge and service standards to deliver exceptional guest experiences while ensuring operational excellence.

The ideal candidate brings hospitality training and leadership experience, with flexibility to support weekends, holidays and evening shifts in a dynamic resort environment.

Qualifications

• Minimum of 3 years of hospitality training experience or equivalent leadership/operational training roles.
• Strong knowledge of hospitality operations, guest service standards, and employee development practices.
• Excellent presentation, communication, and interpersonal skills.
• Ability to facilitate training for employees at various experience levels.
• Strong organizational and time-management skills.
• Experience with training records, certifications, and compliance.

Responsibilities

• Design onboarding and orientation programs for new hires.
• Develop and deliver Front Office and Food & Beverage training.
• Create training materials, SOPs, and learning resources.
• Conduct refresher training to maintain service excellence and consistency.
• Monitor progress, provide coaching and performance support.
• Support compliance with policies, safety standards, and regulatory requirements.

Skills

Hospitality training

Coaching

Employee development

Communication skills

Tools

Microsoft Office Suite

Learning Management System

Job description

Hyatt is seeking a Training Manager at Carmel Valley Ranch to design, implement, and oversee training programs for Food & Beverage and Front Office teams. You will equip staff with the knowledge and service standards to deliver exceptional guest experiences while ensuring operational excellence.

The ideal candidate brings hospitality training and leadership experience, with flexibility to support weekends, holidays and evening shifts in a dynamic resort environment.