Hospitality Tech Account Manager — Growth & Relationships

FoodTec Solutions, Inc.; Needham (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

FoodTec Solutions is seeking an Account Manager – Hospitality Technology to manage a portfolio of restaurant customers in a fast-paced, collaborative environment. You will build lasting relationships, understand client goals, coordinate internal teams, and ensure customers receive exceptional value from FoodTec's platform.

The role emphasizes solving problems, proactive communication, and maximizing product value while identifying opportunities to expand services and improve operations for

Qualifications

• 3+ years in Account Management, Customer Success, Customer Support, Hospitality Technology, or related role.
• Strong relationship-building and communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Ability to coordinate across multiple internal departments.
• Comfortable learning new software and technology platforms.
• Strong problem-solving and critical-thinking abilities.
• Hospitality, restaurant, or POS technology experience is desirable.
• Bachelor's degree preferred or equivalent professional experience.

Responsibilities

• Build and maintain strong, long-term relationships with assigned customers.
• Serve as the primary point of contact for customer account matters.
• Develop an understanding of each customer's business, goals, and technology needs.
• Coordinate with Technical Support, Professional Services, Product Management, Sales, and Development to address issues and requests.
• Proactively communicate project updates, customer requests, and account activity.
• Help customers maximize the value of FoodTec's software and technology solutions.
• Identify opportunities to introduce additional products or improvements that benefit the customer.
• Prepare account reviews, customer communications, and business reports.
• Monitor customer health and identify risks or opportunities.
• Maintain accurate customer information and account activity in systems.
• Escalate concerns while owning communication during resolution.
• Contribute to a positive customer experience through responsiveness and professionalism.

Skills

Relationship-building

Communication

Organizational skills

Cross-functional coordination

Hospitality tech experience

Education

Bachelor's degree preferred or equivalent

Job description

FoodTec Solutions is seeking an Account Manager – Hospitality Technology to manage a portfolio of restaurant customers in a fast-paced, collaborative environment. You will build lasting relationships, understand client goals, coordinate internal teams, and ensure customers receive exceptional value from FoodTec's platform.

The role emphasizes solving problems, proactive communication, and maximizing product value while identifying opportunities to expand services and improve operations for