Account Manager – Hospitality Technology

FoodTec Solutions, Inc.; Needham (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

FoodTec Solutions is seeking an Account Manager – Hospitality Technology to manage a portfolio of restaurant customers in a fast-paced, collaborative environment. You will build lasting relationships, understand client goals, coordinate internal teams, and ensure customers receive exceptional value from FoodTec's platform.

The role emphasizes solving problems, proactive communication, and maximizing product value while identifying opportunities to expand services and improve operations for

Qualifications

• 3+ years in Account Management, Customer Success, Customer Support, Hospitality Technology, or related role.
• Strong relationship-building and communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Ability to coordinate across multiple internal departments.
• Comfortable learning new software and technology platforms.
• Strong problem-solving and critical-thinking abilities.
• Hospitality, restaurant, or POS technology experience is desirable.
• Bachelor's degree preferred or equivalent professional experience.

Responsibilities

• Build and maintain strong, long-term relationships with assigned customers.
• Serve as the primary point of contact for customer account matters.
• Develop an understanding of each customer's business, goals, and technology needs.
• Coordinate with Technical Support, Professional Services, Product Management, Sales, and Development to address issues and requests.
• Proactively communicate project updates, customer requests, and account activity.
• Help customers maximize the value of FoodTec's software and technology solutions.
• Identify opportunities to introduce additional products or improvements that benefit the customer.
• Prepare account reviews, customer communications, and business reports.
• Monitor customer health and identify risks or opportunities.
• Maintain accurate customer information and account activity in systems.
• Escalate concerns while owning communication during resolution.
• Contribute to a positive customer experience through responsiveness and professionalism.

Skills

Relationship-building

Communication

Organizational skills

Cross-functional coordination

Hospitality tech experience

Education

Bachelor's degree preferred or equivalent

Job description

Account Manager – Hospitality Technology

About FoodTec Solutions

FoodTec Solutions is a leading provider of restaurant technology and point-of-sale (POS) solutions serving independent restaurants and multi-unit restaurant organizations throughout North America.

Our integrated platform helps restaurant operators manage every aspect of their business—from point-of-sale, online ordering, delivery management, customer engagement, loyalty, payments, and reporting, allowing our customers to operate more efficiently and grow their business.

As we continue to grow, we are looking for customer-focused professionals who enjoy building relationships, solving problems, and helping customers succeed.

Position Summary

The Account Manager serves as the primary relationship manager for an assigned portfolio of restaurant customers.

This role is responsible for building long-term customer relationships, understanding each customer's business objectives, coordinating internal resources, and ensuring customers receive exceptional value from their investment in FoodTec.

The ideal candidate enjoys working directly with customers, is naturally curious about restaurant operations and technology, and thrives in a collaborative, fast-paced environment.

This is an excellent opportunity for someone who wants to build a career in hospitality technology while working with some of the industry's most innovative restaurant operators.

Primary Responsibilities

• Build and maintain strong, long-term relationships with assigned customers.
• Serve as the primary point of contact for customer account-related matters.
• Develop an understanding of each customer's business, operational goals, and technology needs.
• Coordinate with Technical Support, Professional Services, Product Management, Sales, and Development to ensure customer issues and requests are addressed efficiently.
• Proactively communicate project updates, customer requests, and account activity.
• Help customers maximize the value of FoodTec's software and technology solutions.
• Identify opportunities to introduce additional products, services, or operational improvements that benefit the customer.
• Assist in preparing account reviews, customer communications, and business reports.
• Monitor customer health and identify potential risks or opportunities.
• Maintain accurate customer information and account activity within company systems.
• Escalate customer concerns appropriately while maintaining ownership of communication throughout the resolution process.
• Contribute to a positive customer experience through responsiveness, professionalism, and accountability.

Qualifications

• 3+ years of experience in Account Management, Customer Success, Customer Support, Hospitality Technology, Restaurant Operations, or a related customer-facing role.
• Strong relationship-building and communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Ability to coordinate across multiple internal departments.
• Comfortable learning new software and technology platforms.
• Strong problem-solving and critical-thinking abilities.
• Hospitality, restaurant, or POS technology experience is highly desirable.
• Bachelor's degree preferred or equivalent professional experience.

What We're Looking For

We're looking for someone who:

• Enjoys working directly with customers.
• Takes ownership and follows through on commitments.
• Communicates clearly and professionally.
• Is naturally curious and eager to learn.
• Can balance customer advocacy with business priorities.
• Works well in a collaborative team environment.
• Brings a positive, solution-oriented mindset to every interaction.

Why FoodTec?

At FoodTec, you'll have the opportunity to work with a growing technology company that is committed to helping restaurants succeed. You'll collaborate with experienced professionals across multiple disciplines while developing expertise in restaurant operations, hospitality technology, customer success, and enterprise account management.

As our organization continues to evolve, we are committed to investing in our people by providing opportunities for professional development, expanded responsibilities, and career growth.

FoodTec Solutions offers a competitive compensation and benefits package including medical, dental, 401(k), paid time off, profit sharing, short-term disability, and tuition reimbursement.