Hospitality Task Force Lead: On‑Site Ops & Openings

Thind Management; Silver Spring (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Thind Management seeks a highly adaptable Hospitality Task Force Manager to provide short-term operational leadership across our hotel portfolio. You will stabilize daily operations, cover vacancies, and lead teams through transitions, openings, staffing gaps, and improvements.

As an on-site leader, you will coach managers, ensure service excellence and brand standards, manage payroll controls and budgeting where needed, and report findings to senior leadership.

Qualifications

• 3–5+ years of hotel leadership experience (AGM, GM, or Department Head level preferred).
• Strong knowledge of hotel operations across multiple departments.
• Proven ability to step into new environments and build trust quickly.
• Experience leading teams through change and operational recovery.
• Excellent problem-solving and decision‑making skills.
• Strong communication and coaching abilities.

Responsibilities

• Deploy to properties to provide temporary leadership coverage for management vacancies, leaves, transitions, or special projects.
• Stabilize daily hotel operations including Front Office, Housekeeping, Food & Beverage, and guest services.
• Coach, train, and mentor managers and line-level associates.
• Ensure compliance with company policies, brand standards, and regulatory requirements.
• Identify operational gaps and implement process improvements.
• Support new hotel openings, renovations, conversions, and re-positionings.
• Drive guest satisfaction, service culture, and performance accountability.
• Assist with payroll controls, labor management, budgeting, and expense oversight.
• Collaborate with HR on staffing, training, and employee relations as needed.
• Provide detailed reports and recommendations to senior leadership.
• Ensure compliance with all local, state, and federal regulations.
• Perform any other duties as assigned by Executive team & Ownership

Skills

Team leadership

Operational recovery

Staff coaching

Problem solving

Communication

Tools

PMS software

Job description

Thind Management seeks a highly adaptable Hospitality Task Force Manager to provide short-term operational leadership across our hotel portfolio. You will stabilize daily operations, cover vacancies, and lead teams through transitions, openings, staffing gaps, and improvements.

As an on-site leader, you will coach managers, ensure service excellence and brand standards, manage payroll controls and budgeting where needed, and report findings to senior leadership.