Hospitality Ops Taskforce Lead - 75% Travel & Training

Gohotelpro; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

PTO and Company Holidays

Tuition Reimbursement

Employee Discounts

Career Development Opportunities

Professional Mentorship

Collaborative and Supportive Team Envi

Job summary

HotelPro is seeking an agile Taskforce Manager to join our Strategic Operations team across the United States. You will lead market openings, provide hands-on support and training, drive operational excellence, and collaborate with People & Culture to standardize training and processes.

The role requires 75% travel, strong leadership, bilingual English/Spanish, and a track record of launching improvements. You will leverage data and technology to boost performance and ensure compliance.

Qualifications

• Must have 3+ years of leadership experience in hotel or staffing.
• Bilingual proficiency in English and Spanish.
• Strong computer skills and the ability to learn new programs and technologies.
• Demonstrated ability to work independently.
• Experience with and knowledge of technology and recruiting trends.
• A record of successfully launching ideas from start to completion.
• Availability for regular travel, averaging approximately 75% of the time.
• Preferred: Candidates located near a major airport, ideally in the Midwest or East Coast, to support frequent travel requirements.
• A performance-driven approach marked by hustle, agility, persistence, analytical thinking, focus on quality, organization, planning, and problem solving.
• Emotional intelligence, resilience under pressure, empathy, and the ability to influence and guide others.
• Strong conflict-resolution, teamwork, communication, adaptability, commitment, and accountability skills.

Responsibilities

• Support new market openings and ongoing market needs through research, systems, processes, training, and documentation.
• Provide in-person and remote operational support to assigned branches to stabilize operations, address performance gaps, deliver hands-on training, and help branch associates meet or exceed defined performance, productivity, and compliance targets.
• Provide temporary branch leadership when operational needs require it.
• Ensure market associates are trained in company policies and compliance requirements within established onboarding timelines.
• Develop unique and creative approaches to generate new recruiting leads and support high-volume recruiting efforts.
• Use data-driven insights during operational conversations and training sessions.
• Proactively identify market optimization opportunities and provide actionable recommendations.
• Leverage technology and HotelPro resources to improve operational performance.
• Uphold HotelPro integrity and compliance standards.
• Promote HotelPro culture and core values across supported markets.
• Take an active role in company project implementation by driving consistent adoption, correct usage, and measurable operational improvements defined before launch.
• Identify and address project or process adoption gaps through retraining, coaching, or process refinement.
• Identify process-improvement opportunities and recommend solutions that support associate workload balance and technology advancement.
• Create scalable launch plans with measurable outcomes and timelines, track progress and results, and incorporate feedback and adjustments.
• Partner with People & Culture to advance standardized operations training by championing training programs, serving as a train-the-trainer and subject-matter expert, and providing actionable feedback.
• Ensure operational content and training materials are accurate, clear, and aligned with operations standards and workflows.
• Complete additional projects as assigned.
• Maintain accurate documentation of market visits, training sessions, outcomes, updates, and additional support needs.
• Assist with reporting, compliance reviews, and audits.
• Support and maintain data integrity.
• Complete 100% of assigned new-market preparation and launch tasks by established target dates.
• Fill open orders to achieve budgeted Team Member staffing levels and reduce fill time.
• Achieve taskforce goals for assigned branches within established timeframes.
• Reach 100% completion of on-the-job training and train-the-trainer requirements for market associates within defined timelines.
• Achieve a 90% or greater impact and correct-usage rate for each new project or process launch within target timeframes.
• Improve processes in alignment with annual goals.

Skills

Leadership experience

Bilingual English/Spanish

Strong computer skills

Independent work

Tech and recruiting trends

Launch ideas from start to completion

High travel availability

Conflict-resolution

Teamwork

Communication

Adaptability

Accountability

Job description

HotelPro is seeking an agile Taskforce Manager to join our Strategic Operations team across the United States. You will lead market openings, provide hands-on support and training, drive operational excellence, and collaborate with People & Culture to standardize training and processes.

The role requires 75% travel, strong leadership, bilingual English/Spanish, and a track record of launching improvements. You will leverage data and technology to boost performance and ensure compliance.