Hospitality Task Force Manager

Thind Management; Silver Spring (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Thind Management seeks a highly adaptable Hospitality Task Force Manager to provide short-term operational leadership across our hotel portfolio. You will stabilize daily operations, cover vacancies, and lead teams through transitions, openings, staffing gaps, and improvements.

As an on-site leader, you will coach managers, ensure service excellence and brand standards, manage payroll controls and budgeting where needed, and report findings to senior leadership.

Qualifications

• 3–5+ years of hotel leadership experience (AGM, GM, or Department Head level preferred).
• Strong knowledge of hotel operations across multiple departments.
• Proven ability to step into new environments and build trust quickly.
• Experience leading teams through change and operational recovery.
• Excellent problem-solving and decision‑making skills.
• Strong communication and coaching abilities.

Responsibilities

• Deploy to properties to provide temporary leadership coverage for management vacancies, leaves, transitions, or special projects.
• Stabilize daily hotel operations including Front Office, Housekeeping, Food & Beverage, and guest services.
• Coach, train, and mentor managers and line-level associates.
• Ensure compliance with company policies, brand standards, and regulatory requirements.
• Identify operational gaps and implement process improvements.
• Support new hotel openings, renovations, conversions, and re-positionings.
• Drive guest satisfaction, service culture, and performance accountability.
• Assist with payroll controls, labor management, budgeting, and expense oversight.
• Collaborate with HR on staffing, training, and employee relations as needed.
• Provide detailed reports and recommendations to senior leadership.
• Ensure compliance with all local, state, and federal regulations.
• Perform any other duties as assigned by Executive team & Ownership

Skills

Team leadership

Operational recovery

Staff coaching

Problem solving

Communication

Tools

PMS software

Job description

Job Description

Job Description

Hospitality Task Force Manager

IntroductionWelcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teaching, we strive to share our knowledge with team members to reach new heights. We live and breathe the Thind motto, “We’ll Take It from Here.” Our team of experienced leaders is dedicated to delivering the highest standards of training, providing tools, and ensuring the professional growth of our team members.

Job Summary

We are seeking a highly adaptable, hands-on Hospitality Task Force Manager to provide short-term operational leadership and on-site support across our hospitality portfolio. This role is ideal for an experienced hotel professional who thrives in fast-paced environments, can quickly stabilize operations, and confidently lead teams through transitions, openings, staffing gaps, and performance improvement initiatives. The Hospitality Task Force Manager serves as an operational problem-solver and culture leader, stepping in where needed to ensure service excellence, financial performance, and brand standards are consistently met.

Core Job Responsibilities & Duties

• Deploy to properties to provide temporary leadership coverage for management vacancies, leaves, transitions, or special projects
• Stabilize daily hotel operations including Front Office, Housekeeping, Food & Beverage, and guest services
• Coach, train, and mentor managers and line-level associates
• Ensure compliance with company policies, brand standards, and regulatory requirements
• Identify operational gaps and implement process improvements
• Support new hotel openings, renovations, conversions, and re-positionings
• Drive guest satisfaction, service culture, and performance accountability
• Assist with payroll controls, labor management, budgeting, and expense oversight
• Collaboratewith HR on staffing, training, and employee relations as needed
• Provide detailed reports and recommendations to senior leadership
• Ensure compliance with all local, state, and federal regulations
• Perform any other duties as assigned by Executive team & Ownership

Qualification Standards & Company Requirements

• 3–5+ years of hotel leadership experience (AGM, GM, or Department Head level preferred)
• Strong knowledge of hotel operations across multiple departments
• Proven ability to step into new environments and build trust quickly
• Experience leading teams through change and operational recovery
• Excellent problem-solving and decision‑making skills
• Strong communication and coaching abilities
• Comfortable with frequent travel and short‑notice assignments
• Ability to work under pressure and adapt to changing situations
• Proficient in hotel management systems, property management systems, and relevant software is preferred
• Must have a flexible work schedule

*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*