Hospitality Shift Supervisor - Restaurant Ops

Freddy's Frozen Custard & Steakburgers; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Freddy’s Frozen Custard & Steakburgers is seeking a proactive Shift Manager to support daily restaurant operations and leadership alongside the Assistant and General Manager. You will help control labor and food costs, build guest relationships, and model hospitality while guiding a team to meet service standards.

In this role, you will mentor staff, handle guest issues, and ensure operations run smoothly on the restaurant floor, with a focus on teamwork and hospitality from day one.

Qualifications

• Natural leadership and self-starter mentality.
• Strong communication with guests and team members.
• Ability to operate a point-of-sale system and manage workflow.

Responsibilities

• Teach and uphold Freddy’s hospitality, quality, and cleanliness standards.
• Lead by example with organization, time management, and clear communication.
• Coach and develop team members; drive guest satisfaction and reduce waste.
• Spend significant time on the restaurant floor focusing on guest experience and operations.
• Assess performance and foster a positive team culture.
• Maintain facility and equipment cleanliness and maintenance; manage vendor relations as needed.
• Improve labor efficiency and control costs without compromising service.
• Respond to guest issues promptly and ensure consistent product execution.

Skills

Leadership

Customer service

POS system

Team player

Time management

Job description

Freddy’s Frozen Custard & Steakburgers is seeking a proactive Shift Manager to support daily restaurant operations and leadership alongside the Assistant and General Manager. You will help control labor and food costs, build guest relationships, and model hospitality while guiding a team to meet service standards.

In this role, you will mentor staff, handle guest issues, and ensure operations run smoothly on the restaurant floor, with a focus on teamwork and hospitality from day one.