Shift Leader - Hospitality & Operations

Freddy’s Frozen Custard & Steakburgers; Milford (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Meal allowance

Paid training

Advancement opportunities

Family-friendly hours

Team hospitality culture

Job summary

Freddy’s Shift Managers assist the Assistant and General Manager in the daily operations of our restaurants, providing leadership and motivating team members to meet operational goals. You’ll control labor and food costs, build relationships with guests, handle guest issues and serve as a model of hospitality.

This role requires spending the majority of time on the restaurant floor, coaching staff, and maintaining cleanliness and efficiency to ensure an excellent guest experience at Freddy’s.

Qualifications

• Natural leadership and self-starting personality.
• Professional appearance and demeanor.
• Strong guest and team communication.
• Ability to use a point‑of‑sale system.
• Willingness to help coworkers; team mindset.

Responsibilities

• Teach and model Freddy’s hospitality, quality and cleanliness standards.
• Lead by example; stay organized, vocal, and time‑efficient.
• Coach and develop team members; manage performance and culture.
• Reduce waste, manage labor, and improve efficiency.
• Maintain restaurant floor presence and guest interaction.
• Ensure product execution and vendor relations are strong.
• Address guest issues and uphold hospitality in every interaction.
• Oversee maintenance and cleanliness of the facility and equipment.

Skills

Leadership

Professionalism

Communication

POS familiarity

Team player

Job description

Freddy’s Shift Managers assist the Assistant and General Manager in the daily operations of our restaurants, providing leadership and motivating team members to meet operational goals. You’ll control labor and food costs, build relationships with guests, handle guest issues and serve as a model of hospitality.

This role requires spending the majority of time on the restaurant floor, coaching staff, and maintaining cleanliness and efficiency to ensure an excellent guest experience at Freddy’s.