Hospitality Shift Supervisor - Lead Team & Guest Experience

Freddy's Frozen Custard & Steakburgers; Loveland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Meal allowance

Paid training

Advancement opportunities

Family-friendly hours

Job summary

Freddy’s Shift Managers assist the Assistant and General Manager in the daily operations of our restaurants, providing leadership and motivating team members to meet operational goals. You’ll control labor and food costs, build relationships with guests, handle guest issues and serve as a model of hospitality.

Our environment emphasizes teamwork, hospitality, and opportunity for advancement through paid training and family-friendly hours.

Qualifications

• Leadership skills and a professional demeanor are required.
• Strong communication with guests and team members is essential.
• Team-player who can jump in and assist coworkers as needed.
• Experience using a point-of-sale system is beneficial.

Responsibilities

• Teach and practice Freddy’s standards of hospitality, quality and cleanliness.
• Lead by example; stay organized, vocal, and uphold time-management.
• Demonstrate willingness to learn and accept coaching.
• Address guest issues and ensure a positive guest experience.
• Spend most of the time on the restaurant floor.
• Coach and develop team members and foster a positive culture.
• Reduce waste, manage labor, and improve efficiency.
• Maintain cleanliness and upkeep of facility and equipment.
• Foster strong vendor relations and ensure product execution.

Skills

Natural leadership

Professional appearance

Strong communication

Team-player mentality

Willingness to help

Tools

POS system

Job description

Freddy’s Shift Managers assist the Assistant and General Manager in the daily operations of our restaurants, providing leadership and motivating team members to meet operational goals. You’ll control labor and food costs, build relationships with guests, handle guest issues and serve as a model of hospitality.

Our environment emphasizes teamwork, hospitality, and opportunity for advancement through paid training and family-friendly hours.