Hospitality Shift Leader: Front-of-House Growth

Chick-fil-A | Green Mountain LLC; Westborough (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Free meals during shifts

Paid training and leadership develop

Opportunities for advancement

Job summary

Chick-fil-A Westborough is seeking a Hospitality Shift Leader to guide front-of-house operations, coach team members, and ensure an exceptional guest experience reflecting Chick-fil-A's culture of hospitality and service excellence.

Flexible schedule required, including mornings, evenings, weekends, and holidays. The role involves leadership responsibilities, training, and maintaining a clean, efficient dining area with strong guest service focus.

Qualifications

• Demonstrated leadership experience in front-of-house or related roles.
• Strong customer service orientation with guest-first mindset.
• Excellent interpersonal and verbal communication skills.

Responsibilities

• Lead and support front-of-house team during shifts.
• Deliver exceptional guest service by setting hospitality standards.
• Coach, train, and develop front line team members on service standards.
• Monitor guest flow, station organization, and maintain cleanliness.
• Oversee cash handling, POS procedures, and shift reporting.

Skills

Leadership experience

Customer service skills

Communication skills

Tools

POS procedures

Cash handling

Job description

Chick-fil-A Westborough is seeking a Hospitality Shift Leader to guide front-of-house operations, coach team members, and ensure an exceptional guest experience reflecting Chick-fil-A's culture of hospitality and service excellence.

Flexible schedule required, including mornings, evenings, weekends, and holidays. The role involves leadership responsibilities, training, and maintaining a clean, efficient dining area with strong guest service focus.