Hospitality Shift Leader

Chick-fil-A | Green Mountain LLC; Marlborough (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free meals during shifts

Paid leadership training and growth

Opportunities for advancement

Job summary

Chick-fil-A Marlborough is seeking a Hospitality Shift Leader to guide front-of-house operations, coach team members, and ensure an exceptional guest experience reflecting Chick-fil-A's hospitality culture. The role requires a flexible schedule across mornings, evenings, weekends, and holidays.

You will lead shifts, uphold service standards, manage guest concerns, and maintain station organization while ensuring compliance with food safety and company policies.

Qualifications

• Minimum 18 years old.
• Experience in fast-casual or hospitality is preferred.
• Strong interpersonal and customer service skills.
• Able to work a flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Lead and support front-of-house during assigned shifts.
• Deliver exceptional guest service and set the standard for hospitality.
• Coach, train, and develop team members on service standards.
• Monitor guest flow, station organization, and cleanliness.
• Address guest concerns professionally and promptly.
• Oversee cash handling, POS procedures, and shift reporting.
• Coordinate opening, transition, and closing procedures.
• Foster teamwork and identify/solve operational issues.
• Maintain compliance with food safety and workplace policies.

Skills

Leadership experience

Customer service

Communication skills

Flexible schedule

Food service experience

Job description

Position Summary

The Hospitality Shift Leader plays a key leadership role in the front-of-house (hospitality) area, supporting daily operations, coaching front line team members, and ensuring an exceptional guest experience that reflects the Chick-fil-A culture of genuine hospitality and service excellence.

Schedule:Flexible schedule required, including mornings, evenings, weekends, and holidays.

Essential Duties & Responsibilities

The following are essential functions; reasonable accommodations may be made to enable individuals with disabilities to perform these activities:

• Lead and support front-of-house team during assigned shifts

• Deliver exceptional guest service by setting the standard for hospitality

• Coach, train, and develop front line team members on service standards

• Monitor guest flow, ensure station organization, and maintain cleanliness

• Manage guest concerns professionally and timely

• Oversee cash handling, POS procedures, and shift reporting

• Coordinate opening, transition, and closing procedures

• Promote teamwork, identify operational issues, and implement solutions

• Maintain compliance with food safety, sanitation, and workplace policies

Work Environment & Physical Requirements

• Ability to stand and walk for extended periods

• Occasionally lift/move up to 25 lbs with or without accommodation

• Work in a fast-paced, high-volume environment with a focus on hospitality

• Effective communication with guests and team members

Required Qualifications

• Must beat least 18 years old

• Authorization to work in the United States

• Leadership experience in food service, hospitality, retail, or similar environment preferred

• Strong interpersonal, communication, and customer service skills

• Ability to work a flexible schedule including weekends and holidays

Compensation & Benefits

• Competitive hourly pay range listed above (compliant with MA wage transparency laws)

• Paid training and leadership development opportunities

• Free meals during shifts

• Opportunities for advancement, including Pathways leadership development programs

Equal Employment Opportunity Statement

Chick-fil-A Marlborough is anEqual Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Pay Transparency Statement (Massachusetts Compliance)

In accordance with Massachusetts law, this posting includes apay rangethat the employer reasonably and in good faith expects to pay for the position. Actual pay will be determined based on relevant experience and availability. Applicants and employees have a right to know the pay range for the position.

Employment Eligibility

Employment is contingent upon verification of identity and authorization to work in the United States as required by federal law.