Shift Leader: Hospitality‑Driven Ops & Team Growth

Chick-fil-A; Westminster (MD); On-site; USD 1,929,000 - 2,617,000; Full time

Benefits offered by this job

Competitive salary

Health Insurance contributions

Paid time off

Free Chick-fil-A meals during shifts

Scholarship opportunities

Tuition free college

Positive, supportive work environment

Job summary

Chick-fil-A Westminster is seeking a Shift Leader to support store directors in daily operations, emphasizing hospitality, coaching, and hands-on leadership. You will guide a diverse team, drive customer engagement, and uphold brand values in a fast-paced environment.

Ideal candidates bring leadership experience, strong decision-making, and a passion for staff development. This role offers opportunities for growth within a beloved brand and a positive work environment.

Qualifications

• Shift leader candidates must demonstrate genuine hospitality within a fast-paced quick service environment.
• Experience leading teams and mentoring staff to align with brand values.

Responsibilities

• Coaching and mentoring team members and team leaders.
• Handle customer concerns and queries.
• Maximize profitability and productivity.
• Motivate staff to meet sales and engagement targets.
• Ensure compliance with safety and health regulations.
• Liaise with directors and provide staff advancement opportunities.

Skills

Leadership

Customer service

Coaching

Communication

Team management

Problem solving

Tools

IT skills

Job description

Chick-fil-A Westminster is seeking a Shift Leader to support store directors in daily operations, emphasizing hospitality, coaching, and hands-on leadership. You will guide a diverse team, drive customer engagement, and uphold brand values in a fast-paced environment.

Ideal candidates bring leadership experience, strong decision-making, and a passion for staff development. This role offers opportunities for growth within a beloved brand and a positive work environment.