Front of House Team Leader — Flexible Hours & Growth

Chick-fil-A; Worcester (MA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Direct with Operator

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A Worcester is seeking a Team Leader to support the management team in shift operations and ensure every guest has an outstanding experience. You will supervise stations, open or close the restaurant as needed, and uphold opening/closing procedures.

Responsibilities include ensuring recipes are followed, accurate weights, speed of service, cleanliness, cash handling, and guest issue resolution. The role emphasizes teamwork, policy adherence, and ongoing feedback to staff.

Responsibilities

• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor dining room, restroom, parking lot, and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Job description

Chick-fil-A Worcester is seeking a Team Leader to support the management team in shift operations and ensure every guest has an outstanding experience. You will supervise stations, open or close the restaurant as needed, and uphold opening/closing procedures.

Responsibilities include ensuring recipes are followed, accurate weights, speed of service, cleanliness, cash handling, and guest issue resolution. The role emphasizes teamwork, policy adherence, and ongoing feedback to staff.