Hospitality Shift Lead: Guest Experience & Operations

Workstream; Milford (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Meal allowance

Paid training

Advancement opportunities

Family-friendly hours

Job summary

Freddy’s Frozen Custard & Steakburgers is seeking a Supervisor to assist the General Manager in daily restaurant operations and guest service excellence. You will lead shifts, manage labor and cost controls, and maintain hospitality standards on the restaurant floor.

Ideal candidates demonstrate natural leadership, strong communication, and a team-player attitude, with flexibility to cover varied hours across the local metro area.

Qualifications

• Natural leadership and self-starting personality with a positive disposition.
• Professional appearance and demeanor at all times.
• Strong communication skills with guests and team members.
• Willingness to jump in and assist co-workers; team-player mentality.

Responsibilities

• Teach and practice Freddy’s standards of hospitality, quality and cleanliness.
• Lead by example; be organized and vocal, with strong time-management skills.
• Demonstrate a willingness to learn and accept coaching/constructive criticism.
• Practice situational management and maintain a sense of urgency at all times.
• Correct operational mistakes with the goal of satisfying the guest.
• Spend the majority of time on the restaurant floor (not in the office).
• Assess team-member performance, coach and develop them, and build a positive team culture.
• Reduce waste, manage labor and improve overall efficiency.
• Maintain the cleanliness and maintenance of the facility and equipment.
• Foster strong vendor relations and ensure product execution is on point.

Skills

Leadership

Professional appearance

Communication

Teamwork

Flexibility to work hours

Tools

Point-of-sale system

Job description

Freddy’s Frozen Custard & Steakburgers is seeking a Supervisor to assist the General Manager in daily restaurant operations and guest service excellence. You will lead shifts, manage labor and cost controls, and maintain hospitality standards on the restaurant floor.

Ideal candidates demonstrate natural leadership, strong communication, and a team-player attitude, with flexibility to cover varied hours across the local metro area.