Restaurant Shift Leader: Hospitality & Ops Expert

Freddy’s Frozen Custard & Steakburgers; Falcon (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Freddy’s Frozen Custard & Steakburgers is seeking a hands-on leader to support Associates and Operating Partners in daily restaurant operations. You will motivate the team, manage schedules, and uphold Freddy's standards of hospitality, quality, and cleanliness.

The role emphasizes coaching, guest service, safety, and training, with a focus on teamwork and operational progress. This position requires flexibility and strong communication skills in a fast-paced environment.

Qualifications

• Excellent written and verbal communication with guests, colleagues, and management.
• Excellent guest service skills with the ability to interact in a positive and professional manner.
• Ability to read and interpret documents such as sales analysis, procedure manuals, and job instructions.

Responsibilities

• Supervise the restaurant during meal periods to ensure Freddy's standards of Hospitality, Quality, and Cleanliness are followed.
• Correct operational mistakes with a goal of satisfying the guest.
• Provide motivational support to team members.
• Assist with management of team schedules.
• Exhibit leadership through a supportive presence during shifts.
• Ensure compliance with food safety, security, quality, and cleanliness standards.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Assist with hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching team members; serve as a role model.

Skills

Leadership

Motivate team

Initiative

Verbal and written skills

Problem-solving

Restaurant experience

Guest service

Flexible schedule

Tech proficiency

Tools

POS systems

Store operating system

Desktop software

Job description

Freddy’s Frozen Custard & Steakburgers is seeking a hands-on leader to support Associates and Operating Partners in daily restaurant operations. You will motivate the team, manage schedules, and uphold Freddy's standards of hospitality, quality, and cleanliness.

The role emphasizes coaching, guest service, safety, and training, with a focus on teamwork and operational progress. This position requires flexibility and strong communication skills in a fast-paced environment.