Hospitality Shift Lead — Guest Experience

LPQ USA LLC; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401k with match

Pre-tax commuter benefits

Team member discounts

Job summary

Le Pain Quotidien, part of Convive Brands, invites motivated team members to join a warm, hospitality-focused environment in Los Angeles. You will deliver friendly service, take and enter orders, and ensure guest satisfaction from start to finish.

The role emphasizes knowledge of pastries, breads, and beverages, with opportunities to grow within a beloved 35-year-old brand. Convive Brands supports your development across a portfolio of concepts and values teamwork and community.

Qualifications

• 3 to 6 months of related restaurant experience or training.
• Experience with POS systems; Toast experience is a plus.
• Flexibility in schedule is highly preferred but not required.
• Ability to be cross-trained in all areas of dining room and retail space.
• Ability to speak, read, and understand the primary language(s) of the work location.

Responsibilities

• Provide friendly and attentive service to all guests throughout the visit.
• Receive food and beverage orders, enter into the POS, and coordinate with the kitchen.
• Anticipate guest needs and note preferences.
• Maintain full knowledge of pastry, bread, and beverage items.
• Prepare drinks for the dining room as needed.
• Handle guest situations with empathy and escalate to a manager when needed.
• Complete opening, mid, and closing procedures; daily checklist and side work.
• Organize money and receipts in accordance with cash handling policy.
• Keep restaurant areas clean and organized by following cleaning checklists.
• Set up patio furniture and outdoor fixtures where applicable.

Skills

POS systems

Team player

Tools

Toast

Job description

Le Pain Quotidien, part of Convive Brands, invites motivated team members to join a warm, hospitality-focused environment in Los Angeles. You will deliver friendly service, take and enter orders, and ensure guest satisfaction from start to finish.

The role emphasizes knowledge of pastries, breads, and beverages, with opportunities to grow within a beloved 35-year-old brand. Convive Brands supports your development across a portfolio of concepts and values teamwork and community.