Guest Experience Associate — Flexible Hours & Growth

convive; Westlake Village (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off

401k match

Pre-tax commuter benefits

Team member discounts

Job summary

Convive Brands is hiring at Le Pain Quotidien in Westlake Village, CA. Join a warm team that values hospitality, community, and growth across a portfolio of concepts including California Pizza Kitchen and Little Beet.

As a team member, you will provide friendly service, handle orders, maintain pastry and beverage knowledge, and help keep the dining room inviting and organized while supporting guests with empathy and efficiency.

Qualifications

• 3 to 6 months of related restaurant experience or training.
• Experience with POS systems, especially Toast, a plus.
• Flexibility in schedule is highly preferred but not required.
• Ability to be cross-trained in all areas of the dining room and retail space preferred.
• Ability to speak, read, and understand the primary language(s) of the work location.

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit.
• Receive food and beverage orders, enter order correctly into the POS, and follow up with the kitchen as necessary.
• Anticipate guest needs and note any preferences provided by the guest.
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items.
• Prepare drinks for the dining room, as needed.
• Handle any guest situations with genuine empathy and elevate to a manager as necessary.
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments.
• Organize money and receipts throughout the shift in adherence with the Le Pain Quotidien cash handling policy.
• Keep all areas of the restaurant clean and organized by following cleaning checklists.
• Assist with setting up patio furniture and maintenance of outside fixtures and seating area, if applicable for the location.

Skills

POS systems

Flexibility

Cross-training

Guest service

Tools

Toast POS

Job description

Convive Brands is hiring at Le Pain Quotidien in Westlake Village, CA. Join a warm team that values hospitality, community, and growth across a portfolio of concepts including California Pizza Kitchen and Little Beet.

As a team member, you will provide friendly service, handle orders, maintain pastry and beverage knowledge, and help keep the dining room inviting and organized while supporting guests with empathy and efficiency.