Hospitality-Driven Café Retail Associate

convive; Westlake Village (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health coverage

401k with match

Pre‑tax commuter benefits

Team member discounts

Paid Time Off

Job summary

Le Pain Quotidien, part of Convive Brands, offers a welcoming team environment where hospitality is a core value. Join us to grow your skills in a warm setting across dining room and retail spaces.

As a team member, you will provide attentive service, prepare drinks, manage to-go orders, and maintain pastry displays with care, while supporting a culture of warmth and connection across all outlets.

Qualifications

• 1 to 3 months of related restaurant experience or training.
• Experience with POS systems, Toast a plus
• Flexibility in schedule highly preferred but not required
• Ability to be cross-trained in all dining room and retail spaces
• Ability to speak, read, and understand the primary language of the work location.

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit
• Anticipate guest needs and note any preferences provided by the guest
• Prepare all drinks for retail and dining room, including batches for the retail counter
• Properly bag, box, and arrange to‑go food and pastry
• Perform sales transactions in accordance with Le Pain Quotidien cash handling policy
• Maintain and consolidate pastry display throughout the day
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items
• Handle any guest situations with genuine empathy and elevate to a manager as necessary
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments
• Keep all areas of the restaurant clean and organized by following cleaning checklists
• Responsible for answering the phone with proper etiquette; takes orders over the phone

Skills

POS systems

Customer service

Flexible schedule

Team player

Tools

Toast POS

Job description

Le Pain Quotidien, part of Convive Brands, offers a welcoming team environment where hospitality is a core value. Join us to grow your skills in a warm setting across dining room and retail spaces.

As a team member, you will provide attentive service, prepare drinks, manage to-go orders, and maintain pastry displays with care, while supporting a culture of warmth and connection across all outlets.