Hospitality Shift Lead: Create a Warm Guest Experience

Convive Brands; Westlake Village (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off

401(k) with match

Pre-tax commuter benefits

Employee discounts

Job summary

Convive Brands’ Le Pain Quotidien in Westlake Village, CA is seeking a confident Shift Lead to ensure warm, guest-centric service. You will oversee daily operations, guide team members, and uphold brand standards in a fast-paced environment.

Responsibilities include taking orders, ensuring accurate POS entry (Toast), communicating with kitchen, managing openings/closings, and delivering hospitality with empathy. Join a collaborative team and grow with a beloved restaurant family.

Qualifications

• 3 to 6 months of related restaurant experience or training.

Responsibilities

• Provide friendly and attentive service to all guests throughout the visit.
• Take and process food and beverage orders; enter orders correctly into the POS, and follow up with the kitchen as necessary.
• Anticipate guest needs and note any preferences provided by the guest.
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items.
• Prepare drinks for the dining room, as needed.
• Handle guest situations with genuine empathy and escalate to a manager as necessary.
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments.
• Organize money and receipts throughout the shift in adherence with the cash handling policy.
• Keep all areas of the restaurant clean and organized by following cleaning checklists.
• Assist with setting up patio furniture and maintenance of outside fixtures and seating area.

Skills

Customer service

Cash handling

Communication

Tools

Toast POS

Job description

Convive Brands’ Le Pain Quotidien in Westlake Village, CA is seeking a confident Shift Lead to ensure warm, guest-centric service. You will oversee daily operations, guide team members, and uphold brand standards in a fast-paced environment.

Responsibilities include taking orders, ensuring accurate POS entry (Toast), communicating with kitchen, managing openings/closings, and delivering hospitality with empathy. Join a collaborative team and grow with a beloved restaurant family.