Hospitality Services Supervisor — Patient Flow Lead

Tufts Medicine; Boston, Northern (MA, KY); Hybrid; USD 51,000 - 64,000; Full time

Job summary

Tufts Medicine is seeking a Supervisor for Hospitality Services to oversee patient and customer satisfaction, throughput improvements, and program quality. You will plan, dispatch, organize, and supervise all Hospitality activities while ensuring compliance with policies and regulatory standards.

The role focuses on leading daily operations, training staff, monitoring productivity, and maintaining strong relationships with hospital personnel.

Qualifications

• High school diploma or equivalent required.
• 1 year of call center or supervisory experience in a medical setting required.
• 3 years of call center or supervisory experience in a medical setting preferred.

Responsibilities

• Resolves problems related to patient, visitor, staff or employee complaints and participates in solutions.
• Communicates with nursing and Center for Patient Placement staff to ensure bed throughput and access to care.
• Ensures staff work assignments and scheduling adequate coverage.

Skills

Telephone etiquette

Team leadership

Customer service

Education

High school diploma or equivalent

1 year call center or supervisory experience in medical setting

3 years call center or supervisory experience in medical setting

Job description

Tufts Medicine is seeking a Supervisor for Hospitality Services to oversee patient and customer satisfaction, throughput improvements, and program quality. You will plan, dispatch, organize, and supervise all Hospitality activities while ensuring compliance with policies and regulatory standards.

The role focuses on leading daily operations, training staff, monitoring productivity, and maintaining strong relationships with hospital personnel.