Hospitality Service Supervisor: Events & Guest Experience

Convene Hospitality Group; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health & Wellness

Time Off & Balance

Financial Growth

Development & Recognition

Community & Impact

Job summary

Convene Hospitality Group at our 360 Madison location in New York is seeking a Service Supervisor to lead the Hospitality Service Team and ensure flawless program execution with top-tier service and safety standards.

You will supervise setup, coordination between culinary and service teams, monitor inventory, train staff, and uphold sanitation while delivering exceptional guest experiences. This full-time role offers competitive hourly pay and a comprehensive benefits package.

Qualifications

• Minimum Bachelor's Degree in Hospitality or related field preferred.
• Minimum 2 years' of progressive experience in a conference center or a related field.
• Previous supervisory responsibility preferred.
• Knowledge of service standards and different service types.
• Knowledge of food and beverage preparation techniques, health department rules and regulations.

Responsibilities

• Supervise and participate in the setup, execution, and breakdown of all programming quickly and efficiently and ensure that it is following the Program Execution Order
• Supervise the service team and support staff including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and service team
• Monitor inventory and keep culinary informed of accurate counts
• Enforce all rules and regulations and ability to carry out all safety and emergency programs
• Follow health and safety regulations and ensure sanitation and cleanliness of service areas
• Be involved in and/or conduct ongoing training of service specialists to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front and back of the sit
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Lead and perform duties of service technician during shift

Skills

2 years experience

Education

Bachelor's Degree in Hospitality

Job description

Convene Hospitality Group at our 360 Madison location in New York is seeking a Service Supervisor to lead the Hospitality Service Team and ensure flawless program execution with top-tier service and safety standards.

You will supervise setup, coordination between culinary and service teams, monitor inventory, train staff, and uphold sanitation while delivering exceptional guest experiences. This full-time role offers competitive hourly pay and a comprehensive benefits package.