Guest Experience Captain — Elevate Service & VIP Moments

Gracious Hospitality Management; New York (NY); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision benefits

Flexible Spending Account/Health Savings Account

Paid Time Off

Job summary

Gracious Hospitality Management in New York is seeking a Service Captain for their new 550 Madison project. This role is key in leading the dining experience with a focus on guest satisfaction and service excellence.

The ideal candidate will possess superb communication and organizational skills, be a knowledgeable server, and contribute to team training and service standards. Benefits include comprehensive medical, dental, vision, and generous compensation.

Qualifications

• Ability to read, speak, and understand English.
• Must be reachable by email and phone.
• Excellent interpersonal and customer service skills.

Responsibilities

• Provide enthusiastic hellos and goodbyes to customers.
• Lead the dining floor by example.
• Coordinate with managers for optimal section pacing.

Skills

Communication skills

Organizational skills

Interpersonal skills

Customer service skills

Ability to work under pressure

Education

Food Handler’s Certification

Tools

Point of Sale systems

Restaurant management software

Job description

Gracious Hospitality Management in New York is seeking a Service Captain for their new 550 Madison project. This role is key in leading the dining experience with a focus on guest satisfaction and service excellence.

The ideal candidate will possess superb communication and organizational skills, be a knowledgeable server, and contribute to team training and service standards. Benefits include comprehensive medical, dental, vision, and generous compensation.