Guest Experience Captain — Elevate Service & VIP Moments

Gracious Hospitality Management; New York (NY); Presencial; USD 27.552 - 34.440; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Medical, Dental, and Vision benefits

Flexible Spending Account/Health Savings Account

Paid Time Off

Descripción de la vacante

Gracious Hospitality Management in New York is seeking a Service Captain for their new 550 Madison project. This role is key in leading the dining experience with a focus on guest satisfaction and service excellence.

The ideal candidate will possess superb communication and organizational skills, be a knowledgeable server, and contribute to team training and service standards. Benefits include comprehensive medical, dental, vision, and generous compensation.

Formación

• Ability to read, speak, and understand English.
• Must be reachable by email and phone.
• Excellent interpersonal and customer service skills.

Responsabilidades

• Provide enthusiastic hellos and goodbyes to customers.
• Lead the dining floor by example.
• Coordinate with managers for optimal section pacing.

Conocimientos

Communication skills

Organizational skills

Interpersonal skills

Customer service skills

Ability to work under pressure

Educación

Food Handler’s Certification

Herramientas

Point of Sale systems

Restaurant management software

Descripción del empleo

Gracious Hospitality Management in New York is seeking a Service Captain for their new 550 Madison project. This role is key in leading the dining experience with a focus on guest satisfaction and service excellence.

The ideal candidate will possess superb communication and organizational skills, be a knowledgeable server, and contribute to team training and service standards. Benefits include comprehensive medical, dental, vision, and generous compensation.