Hospitality Service & Community Lead

Compass-Group; Stamford (CT); On-site; USD 60,000 - 70,000; Full time

Job summary

Rapport, a specialized division within FLIK Hospitality Group, is seeking a Hospitality Service Manager to oversee on-site guest and employee services, event support, and space optimization. The role focuses on leading a team, coordinating staffing, and delivering consistent service excellence for meetings and conferences.

On-site five days a week, you will drive operational excellence with daily reporting and partner with client management to meet objectives.

Qualifications

• Lead a team and assist with HR functions, payroll, and associate development plans.
• Coordinate resources to ensure all service areas are staffed.
• Proactive, timely, and clear communication to team and leadership.

Responsibilities

• Lead a team and assist HR functions, payroll, and associate development plans.
• Coordinate resources to ensure all service areas are staffed.
• Provide proactive, timely and clear communication to team and leadership, especially changes.
• Ensure space optimization practices are updated and operate correctly; conduct quality assurance checks.
• Set conference rooms in various configurations (theater, classroom, boardroom, etc.).
• Assist with workplace requests including facilities tickets and needs.

Skills

Team leadership

HR operations

Payroll support

Employee development

Job description

Rapport, a specialized division within FLIK Hospitality Group, is seeking a Hospitality Service Manager to oversee on-site guest and employee services, event support, and space optimization. The role focuses on leading a team, coordinating staffing, and delivering consistent service excellence for meetings and conferences.

On-site five days a week, you will drive operational excellence with daily reporting and partner with client management to meet objectives.