Community Manager Lead

Compass-Group; Stamford (CT); On-site; USD 60,000 - 70,000; Full time

Job summary

Rapport, a specialized division within FLIK Hospitality Group, is seeking a Hospitality Service Manager to oversee on-site guest and employee services, event support, and space optimization. The role focuses on leading a team, coordinating staffing, and delivering consistent service excellence for meetings and conferences.

On-site five days a week, you will drive operational excellence with daily reporting and partner with client management to meet objectives.

Qualifications

• Lead a team and assist with HR functions, payroll, and associate development plans.
• Coordinate resources to ensure all service areas are staffed.
• Proactive, timely, and clear communication to team and leadership.

Responsibilities

• Lead a team and assist HR functions, payroll, and associate development plans.
• Coordinate resources to ensure all service areas are staffed.
• Provide proactive, timely and clear communication to team and leadership, especially changes.
• Ensure space optimization practices are updated and operate correctly; conduct quality assurance checks.
• Set conference rooms in various configurations (theater, classroom, boardroom, etc.).
• Assist with workplace requests including facilities tickets and needs.

Skills

Team leadership

HR operations

Payroll support

Employee development

Job description

Salary: $60,000-$70,000

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary:

The Hospitality Service Manager manages both individual and group workflows to consistently meet service goals and guest expectations. Additionally, they oversee space optimization and ensure the timely delivery of all onsite meetings and event requirements. Drive operational excellence through transparent daily reporting and a strong partnership with the client's management team. Act as a versatile resource by contributing to broader client goals and initiatives. This role is expected to be on-site five days a week.

Essential Duties and Responsibilities:

• Lead a team and assist will all HR functions, support payroll, and associate development plans.
• Coordinate resources to ensure all service areas are appropriately staffed.
• Proactive, timely ,and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions.
• Ensure space optimization practices, tools, and processes are updated and operating accurately; conduct quality assurance checks.
• Set conference rooms in appropriate configuration (tables, chairs, theater, classroom, boardroom, etc.)
• Assist with any workplace request including facilities tickets and workplace needs.