Hospitality Security Patrol - Guest Safety Champion

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Matching 401K

Growth opportunities

Employee Assistance Program

Paid Time Off

Travel discounts & benefits

Tuition reimbursement & continued ed.

Outstanding Company Culture

Job summary

Holiday Inn Club Vacations is seeking a Security Patrol Officer at Orange Lake Resort in Kissimmee, FL. This full-time position involves visible security presence, guest assistance, and protecting guests, employees, and assets while maintaining a welcoming resort environment.

The role requires managing incidents, following safety procedures, and collaborating with the resort team to ensure smooth operations across shifts.

Qualifications

• At least 21 years of age.
• Valid driver's license.
• At least 1 year of driving experience and compliance with motor vehicle policy.
• Strong customer service skills and guest-focused attitude.
• Knowledge of standard safety protocols and emergency procedures.

Responsibilities

• Greet guests warmly and provide resort guidance.
• Document visitors and assist with access procedures.
• Patrol the resort to protect guests, employees, and assets.
• Respond to accidents, injuries, and emergencies; administer first aid as needed.
• Complete injury documentation and assist with employee drug/alcohol testing when appropriate.
• Identify and engage suspicious individuals while maintaining orderly operations.
• Address safety hazards, cleanliness concerns, and other emergencies per procedures.

Skills

Customer service

Guest focus

Communication

Judgment

Under pressure

Job description

Holiday Inn Club Vacations is seeking a Security Patrol Officer at Orange Lake Resort in Kissimmee, FL. This full-time position involves visible security presence, guest assistance, and protecting guests, employees, and assets while maintaining a welcoming resort environment.

The role requires managing incidents, following safety procedures, and collaborating with the resort team to ensure smooth operations across shifts.