Guest-Centric Resort Security Officer

Holiday Inn Club Vacations; Orlando (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Matching 401K

Growth & Developmental Opportunities

Comprehensive Medical, Dental & Vision

Employee Assistance Program

Paid Time Off

Travel Benefits, Discounts & FREE Vacs

Tuition Reimbursement & Continuing Ed

Job summary

Holiday Inn Club Vacations in Orlando is seeking a Security Officer to ensure the safety of guests, employees and assets. You will serve as a visible deterrent, greet visitors, document entries, and act as a first responder to incidents while maintaining a professional, guest-focused demeanor.

The role requires strong customer service, basic first aid, and familiarity with resort layout and safety procedures.

Qualifications

• Two years of hotel or retail experience with high customer contact preferred.
• Must be at least 18 years old with a valid driver’s license.
• Excellent verbal and written communication skills and a guest-focused attitude.

Responsibilities

• Greet guests warmly and document all visitors with directions on how to reach destinations.
• Act as first responder to accidents, administer first aid, and notify emergency services if required.
• Patrol the resort to ensure safety of guests, employees, and assets; address safety hazards and cleanliness issues.
• Identify and engage suspicious persons to maintain orderly operations and limit liability.
• Dispatch calls accordingly and coordinate with security team as needed.

Skills

Guest-focused

Customer service

Verbal & written communication

Safety protocols

First aid readiness

Observation & judgment

Job description

Holiday Inn Club Vacations in Orlando is seeking a Security Officer to ensure the safety of guests, employees and assets. You will serve as a visible deterrent, greet visitors, document entries, and act as a first responder to incidents while maintaining a professional, guest-focused demeanor.

The role requires strong customer service, basic first aid, and familiarity with resort layout and safety procedures.