Security II Officer - 2nd Shift

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401K matching

Employee assistance

Paid time off

ClubGo travel benefits

Tuition reimbursement

Job summary

Holiday Inn Club Vacations Incorporated at Orange Lake Resort in Kissimmee, FL seeks a Security Officer to ensure guest, employee, and asset safety. You will be a visible deterrent to crime, first responder to injuries, and a trusted point of contact for guests needing directions and assistance.

Ideal candidates have at least 2 years in hotel or retail with high guest contact, a valid driver’s license, and a calm, professional demeanor.

Qualifications

• Two years of hotel or retail experience with high customer contact preferred.
• Must be at least 18 years of age with a valid driver’s license, and minimum of 1 year driving experience.
• Good verbal and written communication skills.
• Ability to work under pressure.
• Familiarity with resort layout and emergency procedures.
• Meet motor vehicle policy standards.

Responsibilities

• Greet guests and guide them; document visitors entering the property.
• Respond to accidents, administer first aid, contact emergency services.
• Patrol the resort to ensure safety and address hazards.
• Identify suspicious persons and deter disruptions while limiting liability.
• Dispatch calls appropriately.

Skills

Guest service mindset

Communication skills

Observation skills

First aid awareness

Job description

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

This position is responsible for ensuring the safety and security of guests, employees, and company assets while serving as a visible deterrent to crime and policy violations. Security Officers act as first responders to guest or employee injuries and accidents and support efforts to prevent workplace incidents. This high guest-contact role requires an approachable, professional demeanor and a strong guest-focused mindset.

COMPANY BENEFITS

• Matching 401K
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Course

ESSENTIAL DUTIES AND TASKS

• Greet guests warmly, offer advice and guidance regarding the resort. Security Officers will document all visitors entering the property. Additionally, Security Officers will ensure all visitors or guests receive directions on how to reach their intended destinations.
• Act as first responder to all visitors, guests and employee accidents on property. Administer first aid, contact emergency services if required. Secure First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
• Patrol the resort to ensure the safety and security of guests, employees, and assets. Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards – manmade, technological or natural – as outlined in the department emergency response procedures.
• Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.
• Dispatch calls accordingly

EDUCATION and/or EXPERIENCE

• Two years of hotel or retail experience with high customer contact preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license

QUALIFICATIONS

• Must be at least 18 years of age with a valid driver’s license, and minimum of 1 years of driving experience.
• Must meet company required motor vehicle policy standards
• Have a guest focused posture and attitude.
• Be thoroughly familiar with the resort layout, activities, functions, fire and emergency disaster procedures.
• Good verbal and written communication skills.
• Ability to work under pressure.
• Initiative and drive to maintain resort and Security Services department standards.
• Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work.
• Strong knowledge of standard safety protocols.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.