Security Patrol Officer – Multiple Shifts Available

Holiday Inn Club Vacations; Kissimmee (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Matching 401K

Growth opportunities

Employee Assistance Program

Paid Time Off

Travel discounts & benefits

Tuition reimbursement & continued ed.

Outstanding Company Culture

Job summary

Holiday Inn Club Vacations is seeking a Security Patrol Officer at Orange Lake Resort in Kissimmee, FL. This full-time position involves visible security presence, guest assistance, and protecting guests, employees, and assets while maintaining a welcoming resort environment.

The role requires managing incidents, following safety procedures, and collaborating with the resort team to ensure smooth operations across shifts.

Qualifications

• At least 21 years of age.
• Valid driver's license.
• At least 1 year of driving experience and compliance with motor vehicle policy.
• Strong customer service skills and guest-focused attitude.
• Knowledge of standard safety protocols and emergency procedures.

Responsibilities

• Greet guests warmly and provide resort guidance.
• Document visitors and assist with access procedures.
• Patrol the resort to protect guests, employees, and assets.
• Respond to accidents, injuries, and emergencies; administer first aid as needed.
• Complete injury documentation and assist with employee drug/alcohol testing when appropriate.
• Identify and engage suspicious individuals while maintaining orderly operations.
• Address safety hazards, cleanliness concerns, and other emergencies per procedures.

Skills

Customer service

Guest focus

Communication

Judgment

Under pressure

Job description

Posting Details

Posted on October 30, 2026

Locations

• Orange Lake Resort
• Resort Operations
• Full-Time
• Requisition #: SECUR022416

Kissimmee, FL 34747, USA

Description

At Holiday Inn Club Vacations, we create meaningful travel experiences for families. We make vacations easy to plan and hard to forget, and we bring that same care to how we support our team members. Our culture is grounded in Caring, Courage and Creativity—values that shape how we serve our guests, work together and grow.

Help keep guests, team members, and resort operations safe.

As a Security Patrol Officer, you will serve as a visible and approachable presence throughout the resort. You will help protect guests, employees, and company assets while supporting a welcoming environment. This high guest-contact role requires sound judgment, professionalism, strong communication, and a guest-focused mindset. You will also respond to injuries, accidents, safety concerns, and situations that may affect the orderly operation of the resort.

Role at a glance

• Location: Orange Lake Resort
• Schedule: Multiple shifts available, including morning/midshift from 7:00 a.m.–7:30 p.m., second shift from 3:00–11:30 p.m., and overnight from 11:00 p.m.–7:00 a.m.
• Driver requirement: Valid driver’s license, at least one year of driving experience, and compliance with company motor vehicle policy standards

What you’ll do

• Greet guests warmly, provide resort guidance, and offer directions to help them reach their destinations.
• Document visitors entering the property and support appropriate access procedures.
• Patrol the resort to help protect guests, employees, and company assets.
• Respond to accidents and injuries, administer first aid, and contact emergency services when necessary.
• Complete required injury documentation and assist with employee drug and alcohol testing when appropriate.
• Identify and engage suspicious individuals while supporting the orderly operation of the resort.
• Recognize and address safety hazards, cleanliness concerns, and other emergency situations according to department procedures.
• Dispatch calls appropriately and communicate clearly during incidents.

What you’ll bring

• At least 21 years of age.
• Valid driver’s license, at least three years of driving experience, and compliance with company motor vehicle policy standards.
• Strong customer service skills and a guest-focused attitude.
• Knowledge of standard safety protocols and emergency procedures.
• Strong verbal and written communication, sound judgment, and the ability to work under pressure.

It’s a plus if you have

• Security experience in a guest-facing hospitality environment.
• Familiarity with resort layouts, activities, functions, fire procedures, and emergency response practices.

What we offer

• Matching 401K
• Growth & Development Opportunities
• Employee Assistance Program
• Paid Time Off
• Travel Benefits/Discounts & FREE Points (ClubGo)
• Tuition Reimbursement & Continuing Education
• Outstanding Company Culture

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.