Hospitality Runner: Guest Experience Champion

Harri; Washington (District of Columbia); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Collaborative culture

Competitive pay

Healthcare options

Professional development

Cookies & coffee discount

Internal mobility

Job summary

maman in Washington, DC is seeking a friendly Runner to ensure every guest feels welcomed from arrival to departure. You will support both front-of-house and back-of-house teams, keep dining rooms tidy, take part in service steps, and help with order accuracy for dine-in, takeout, and events.

Ideal candidates bring customer service experience, strong communication, multitasking ability, and a positive, team-oriented attitude.

Qualifications

• Previous customer service or hospitality experience.
• Strong interpersonal and communication skills with a guest-first mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive, team-oriented attitude and willingness to support others.
• Availability to work a flexible schedule, including weekends, holidays, and special events.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Take ownership of the dining room to ensure all guests feel welcomed and comfortable.
• Set tables with silverware and napkins and offer water to guests upon seating.
• Follow all steps of service (Smile, Engage, Name, Thank You) in every guest interaction.
• Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service.
• Investigate and resolve guest concerns with the support of the team leader on shift when needed.
• During weekday service, run food orders to tables, bus items back to the BOH, and replenish water and cutlery stations.
• Ensure accuracy and proper packaging for third-party delivery (3PD) and catering orders, including timely dispatch.
• Support adherence to standard operating procedures (SOPs) related to 3PD and catering, ensuring consistency across the team.
• Assist with restocking duties at the end of each shift using pre-closing and closing checklists.
• Perform additional tasks and ad hoc projects as assigned to support daily operations.
• Maintain cleanliness throughout all guest and team areas, including clearing dirty cups, fallen napkins, and general upkeep.
• Assist with hourly restroom checks to ensure bathrooms are clean, safe, and fully stocked (toilet paper, soap, trash removal, clean sinks and toilets).
• Support daily, weekly, and monthly deep-cleaning tasks as assigned.
• Notify the General Manager of any equipment or supply needs, such as bins, dispensers, sinks, or changing mats.
• Work collaboratively with FOH and BOH teams to maintain smooth service and high standards.
• Step in to support teammates during peak periods to ensure efficient and seamless operations.

Job description

maman in Washington, DC is seeking a friendly Runner to ensure every guest feels welcomed from arrival to departure. You will support both front-of-house and back-of-house teams, keep dining rooms tidy, take part in service steps, and help with order accuracy for dine-in, takeout, and events.

Ideal candidates bring customer service experience, strong communication, multitasking ability, and a positive, team-oriented attitude.