Hospitality PBX Operator & Guest Services

BENCHMARK; Naples (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Pyramid Global Hospitality is seeking a PBX Operator at Naples Grande Beach Resort in Naples, Florida. The role centers on delivering courteous guest service by answering and routing calls, providing hotel information, and supporting concierge tasks.

Ideal candidates bring a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment, including weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Strong desire to impact others.
• Outgoing and engaging personality.
• Computer skills required.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Available for varied shifts, including weekends and holidays.

Responsibilities

• Answer incoming calls within 3 rings and direct them to the appropriate departments.
• Provide information about hotel amenities and local attractions to guests.
• Log and clear guest calls in the HOT SOS system and follow up as needed.
• Assist with concierge duties including restaurant reservations and activities.
• Maintain the PBX area in a neat, orderly state and ensure emergency procedures are known.

Skills

Outgoing personality

Verbal communication

Written communication

Computer skills

Fast-paced work

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a PBX Operator at Naples Grande Beach Resort in Naples, Florida. The role centers on delivering courteous guest service by answering and routing calls, providing hotel information, and supporting concierge tasks.

Ideal candidates bring a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment, including weekends and holidays.