PBX Operator

BENCHMARK; Naples (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Pyramid Global Hospitality is seeking a PBX Operator at Naples Grande Beach Resort in Naples, Florida. The role centers on delivering courteous guest service by answering and routing calls, providing hotel information, and supporting concierge tasks.

Ideal candidates bring a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment, including weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Strong desire to impact others.
• Outgoing and engaging personality.
• Computer skills required.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Available for varied shifts, including weekends and holidays.

Responsibilities

• Answer incoming calls within 3 rings and direct them to the appropriate departments.
• Provide information about hotel amenities and local attractions to guests.
• Log and clear guest calls in the HOT SOS system and follow up as needed.
• Assist with concierge duties including restaurant reservations and activities.
• Maintain the PBX area in a neat, orderly state and ensure emergency procedures are known.

Skills

Outgoing personality

Verbal communication

Written communication

Computer skills

Fast-paced work

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service.Naples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events.Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.What you will have an opportunity to do:We are looking for a highly motivated individuals to join our team as a PBX Operator. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they call the resort/hotel. While answering the phones, the PBX Operator is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role:To answer incoming calls within 3 rings and to direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests.To dispatch all guest calls through radios or devices to the appropriate departmentsBecome fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times.To obtain updated information daily on resort events and be able to accurately answer inquiries about these events.Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers.To log and clear all guest calls into the HOT SOS system. Call back system to clear all calls (using guest name)To follow up with all guest calls and complaints (using guests name)Be able to perform concierge duties including restaurant reservations, resort activities, off property attractionsTo Log and store all guest packages following all proceduresMaintain the PBX area in a neat and orderly manner.Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency.What are we looking for?High school diploma or equivalentA strong desire to make an impact on other peopleAn outgoing and engaging personalityComputer skillsExcellent verbal and written communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidaysCompensation:$20-$20Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.