Guest Experience Ambassador Front Desk

Pyramid Global Hospitality; Naples (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality is hiring at Naples Grande Beach Resort for a Front Desk role. You will welcome guests, check them in, and provide information about amenities and local area.

A warm, engaging personality and strong communication skills help you create memorable first impressions. The position requires standing for long periods, flexibility for various shifts including weekends and holidays, and the ability to deliver exceptional service in a fast-paced luxury environment.

Qualifications

• High school diploma or equivalent.
• OnQ experience.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in, register guests, ensure proper credit is received, special requests are noted and fulfilled.
• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

OnQ experience

Excellent written and spoken English

Computer skills

Education

High school diploma or equivalent

Tools

OnQ system

Job description

Pyramid Global Hospitality is hiring at Naples Grande Beach Resort for a Front Desk role. You will welcome guests, check them in, and provide information about amenities and local area.

A warm, engaging personality and strong communication skills help you create memorable first impressions. The position requires standing for long periods, flexibility for various shifts including weekends and holidays, and the ability to deliver exceptional service in a fast-paced luxury environment.